Questions tagged with Call Center Operations
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My toll free number not working .this number was assign to me but after 20 days of using this number its not working after one ring it start giving tone any one can help me in this so please help me I...
1
answers
0
votes
36
views
asked 4 hours agolg...
Hi Team, we have a strange situation where users are complaining when SSO password is about to expire lets say in 10 days , CCP will stop loading and throws the error ECUI failed to login ....
2
answers
0
votes
177
views
asked 15 days agolg...
I have claimed a first US phone number (DID) for the instance but not able to make the incoming/outgoing call.
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1
answers
0
votes
87
views
asked 22 days agolg...
We have a caller who is spamming our center with calls, and need the steps to block that particular number from being able to reach our IVR.
1
answers
0
votes
115
views
asked 2 months agolg...
We can make use of the Amazon Connect CTI adapter with the Salesforce. So calls can be answered by the Connect & the ticket creation and details will be pulled from the Salesforce.
I understand if a...
1
answers
0
votes
520
views
asked 5 months agolg...
How do I send call recordings, transcript, and sentiment analysis from Amazon Connect to Salesforce?lg...
Hi all, I've created an Amazon Connect instance and integrated with a Salesforce instance. I downloaded the Amazon connect lambda package and enabled call recording and transcripts and sentiment...
2
answers
0
votes
656
views
asked 7 months agolg...
Hi there,
I'm a integrator and I trying to port a phone number from France to AWS Voice.
We created a ticket to AWS support few weeks age, but considering the timeline to port officially the phone,...
1
answers
0
votes
261
views
asked 8 months agolg...
I have enabled the retaining of the available status time when making outbound calls. However I want to ensure agents cannot switch to a custom status such as "break or training" then switch back to...
2
answers
0
votes
197
views
asked 9 months agolg...
Hi Team,
We have an IVR setup implemented using Amazon Connect and we also have enabled data streaming using Amazon Kinesis. I'm looking for a feasibility for speech to speech translation in a real...
1
answers
0
votes
360
views
asked 9 months agolg...
Can an auto answer cause call quality issues?
2
answers
0
votes
287
views
asked a year agolg...
Amazon Owned Domainslg...
Amazon currently owns the domain "upnext.com" but it is inactive, who should I contact to speak about purchasing it? Or how would I go about asking Amazon to relinquish the domain?
1
answers
0
votes
497
views
asked a year agolg...
How to set dynamic outbound number based on the agent's intention in Amazon Connect Contact Flow?lg...
I have been working on a new scenario where I want to setup dynamic number in the contact flow. But the issue is that the outbound number should be dynamic and it is agent's wish to choose the...
2
answers
0
votes
497
views
asked a year agolg...