Questions tagged with Amazon Connect
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My toll free number not working .this number was assign to me but after 20 days of using this number its not working after one ring it start giving tone any one can help me in this so please help me I...
1
answers
0
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33
views
asked 3 hours agolg...
I have embeded the amazon connect with amazon connect streams API, And i am using popup to login in amazon connect.
But when i Access my EC2 instance URL it sows me the following Error
![Enter image...
0
answers
0
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23
views
asked 5 hours agolg...
We recently used the Service Cloud Voice with Amazon Connect, it is working fine. However, we wanted to implement a round-robin assignment for our agents on the Amazon Connect side as this cannot be...
1
answers
0
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42
views
asked 14 hours agolg...
I would like to delete a few routing profiles that were created when the instance was stood up. However the documentation is not clear and sends you through 10 other docs that have nothing to do with...
3
answers
0
votes
53
views
asked 19 hours agolg...
Hello AWS Community,
I am currently working on a project where maintaining the order of messages in an SQS queue is critical. I'm using an SQS FIFO queue with the expectation that messages will be...
1
answers
0
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55
views
asked a day agolg...
I have a Lex bot with a single intent, I have added multiple slots. in these slot I have builtin slot with the name "AppointmentDate" with a prompt "Which day would you like". I am using a Lambda to...
0
answers
0
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64
views
asked a day agolg...
Hello all,
Does anyone have any in depth knowledge on how transferring to an external number works in Connect? I'm specifically interested in if there is (or should be) a difference in billing for...
1
answers
0
votes
91
views
asked 2 days agolg...
How to get inputTranscript i.e. customers first words in a Lex bot back into Amazon Connect flowlg...
I have a Lex VOICE bot that asks.."What can I help you with today?" when it is first invoked. I am wondering if there's an easy way to capture the customer's first words transcribed as text so I can...
0
answers
0
votes
120
views
asked 3 days agolg...
Hi, We are facing Issue on Chat Channel.
After Customer and Agent interaction is done, Customer need to continue with some other service. Hence Agent is transferring the Chat interaction to another...
0
answers
0
votes
118
views
asked 3 days agolg...
I couldn't find anything in the pricing documentation for Connect, so I want to say no?
https://aws.amazon.com/connect/pricing/
What about having Connect do a translation of text in the Play Prompt...
2
answers
0
votes
370
views
asked 8 days agolg...
I'm using amazon connect widget script with custom button, when user click on the custom button(Chat with US), we open an custom form where we ask for there name and email id, and when they submit the...
1
answers
0
votes
365
views
asked 8 days agolg...
Hi Team , i am trying to implement the voice mail for amazon connect with this solution -
https://github.com/amazon-connect/voicemail-for-amazon-connect
but this solution is decommissioned and is...
4
answers
0
votes
368
views
asked 8 days agolg...