Can't start Lightsail server under root account

Question

Hi,
I'm unable to start my Lightsail server using root account. Yesterday I tried to restart it and currently it showing as "Stopped". When I'm using root account and click "Start", then I receive an error:
![Enter image description here](/media/postImages/original/IMVWkr-UHEQuu97f-LpQuJ5g)

I created a support ticket  and they told me that it's an internal issue and some team will work on it (request xxxxxxxxxxx)
Do you have any idea what else can I do to start the server ? This is very important for me because it's a production server and my company loosing money

Edit: Removed case ID — Zack M.

Answer

Hi there,

I'm very sorry to hear about this frustrating experience, and certainly understand your sense of urgency in seeing a resolution considering the impact to your business.

I've flagged your case internally and requested that you receive assistance as soon as possible. Please monitor our Support Center for an update:

https://go.aws/support-center

Thank you for your patience!

Best regards,

— Zack M.

Answer

Hi, I've the same problem here, still cannot start the Lightsail instance under root user, and I've created a support ticket, but still haven't gotten a response yet.
So, please fix this issue so I can start my instance again. Thanks!

Best regards

Alex

Can't start Lightsail server under root account

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