botocore.errorfactory.InvalidImageFormatException: An error occurred (InvalidImageFormatException) when calling the DetectCustomLabels operation: Request has invalid image format

Question

I want to use python to connect with the AWS Rekognition to get the detect label results, but I have been trying this for a long time, and whenever I want to use python to connect to my project which I chose the "bounding box" one in Rekognition, and it shows "botocore.errorfactory.InvalidImageFormatException: An error occurred (InvalidImageFormatException) when calling the DetectCustomLabels operation: Request has invalid image format".

I have read the developer guide and I know I use the right format which is "PNG".
I would wonder if there are something that I miss? Thank you very much.

I have read the developer guide and I know I use the right format which is "PNG".  
I would wonder if there are something that I miss?
Thank you very much.

Answer

Hi,

Thanks for using Rekognition Custom Labels.

This could be a case the image has certain metadata that's corrupted thus preventing it from being properly processed. Sometimes even when an image viewer is able to display the image, the metadata can still be in a corrupted state.  
A quick way to check is using Python Pillow library to open the image and inspect. Here is a reference to the [examples](https://pillow.readthedocs.io/en/stable/reference/Image.html).  
If it does pass the Pillow library image opening test, feel free to create a support ticket which we can help you better.

Thanks!

botocore.errorfactory.InvalidImageFormatException: An error occurred (InvalidImageFormatException) when calling the DetectCustomLabels operation: Request has invalid image format

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