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It sounds like there is something on the instance that is stopping the networking stack from working correctly. For example, this could happen if the Windows firewall was incorrectly configured.
You can try mounting the C: drive of the instance on another instance and then looking at logs or editing entries in the registry.
If all else fails, please create a support case and get the team to help you troubleshoot.
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Have you tried these troubleshooting pages -
https://docs.aws.amazon.com/AWSEC2/latest/WindowsGuide/screenshot-service.html
https://docs.aws.amazon.com/AWSEC2/latest/WindowsGuide/troubleshoot-connect-windows-instance.html