CodeStar forgot how to connect Cloud9 to CodeCommit and support stopped responding

Question

I created a project with CodeStar. Cloud9 was integrated with CodeCommit. My last commits were in March, 2022. Tried to commit a file in July 2022 and Cloud9 has forgotten how to connect to the repository. I opened a ticket and the first level of support "transferred the ticket to the CodeStar team", who have not done anything for three business days.

I have posted a couple replies in the support ticket, does anyone know how to escalate a ticket? Or at least to get it noticed, that it is waiting on AWS response and not on customer?

I have posted a couple replies in the support ticket, does anyone know how to escalate a ticket?  Or at least to get it noticed, that it is waiting on AWS response and not on customer?

Answer

Hello,

I apologize for the delay in our Support team getting back to you.

I was able to check the case and the case has been replied with detailed investigation of the issue by the assigned support engineer.

Please don't hesitate to reach out should you have any additional questions!

Thank you for your patience!

CodeStar forgot how to connect Cloud9 to CodeCommit and support stopped responding

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