Unresponsive ec2 instance

Question

Hello,

On 25.05 and today on 30.05 we got alarms that instance is down/unresponsive. Instance id is i-084bee8dfe7252dd5.
We are using promethues for alarms and monitoring and I checked also cloudwatch for that instance. 
I didn't find anything in the logs, everything seems in order.

Once we get alarm, I can ping instance but I can't access it no matter what I try.
I have to shutdown instance and start it again using console to get it working.
Can you check on your end? Any suggestions?

Best regards

Accepted Answer

If you have a problem such as this I strongly recommend that you create a support case to get assistance for troubleshooting. This forum is best-effort and we don't have access to your instance details - the support team does and can assist you with that.

The only other thing I can suggest is to use the EC2 Serial Console - assuming it is a Linux instance.

The only other thing I can suggest is to use the [EC2 Serial Console](https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/ec2-serial-console.html) - assuming it is a Linux instance.

Answer

Thanks for your response. How to contact support on basic plan?

Unresponsive ec2 instance

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