WorkDocs Drive is shutting down due to an error (Win10)

Good morning,

I've been using WorkDocs for around 6 months. This morning went I went to use WorkDocs, a pop-up in my taskbar showed, "WorkDocs Drive is shutting down due to an error!" I tried to restart WorkDocs and kept getting the same error.

I'm running Win 10 Pro (ver 2004), 32GB RAM, 500GB SSD, on a machine that I replaced a month ago on July 2, 2020. OS Build is 19041.388. Also running Norton 360. All Windows Updates have been applied, with the last update being KB4562899 Cumulative Update Preview for .NET Framework 3.5 and 4.8 for Windows 10 Version 2004, installed Aug 8, 2020.

The WorkDocs logs show:
[code]
System.Messaging.MessageQueueException (0x80004005): Message Queue service is not available.
at System.Messaging.MessageQueue.Create(String path, Boolean transactional)
at AWSWorkDriveClient.Sync.MessageQueueJournal.<>c__DisplayClass24_0.<Create>b__0()
at AWSWorkDriveCommon.Util.Functions.<>c__DisplayClass3_0.<ToFunc>b__0()
at AWSWorkDriveCommon.Util.RetryStrategy.Call[R](Func`1 callback, OnRetriesExhaustedThrow retryExceptionType)
[2020-08-11 15:03:53,483][thread8][INFO ][AWSWorkDriveCommon.Util.RetryStrategy] - Exception is retryable, in 00:00:02 will use retry 2 of 5. Same cause.
[2020-08-11 15:03:55,498][thread8][INFO ][AWSWorkDriveCommon.Util.RetryStrategy] - Exception is retryable, in 00:00:04 will use retry 3 of 5. Same cause.
[2020-08-11 15:03:59,512][thread8][INFO ][AWSWorkDriveCommon.Util.RetryStrategy] - Exception is retryable, in 00:00:08 will use retry 4 of 5. Same cause.
[2020-08-11 15:04:07,526][thread8][INFO ][AWSWorkDriveCommon.Util.RetryStrategy] - Exception is retryable, in 00:00:16 will use retry 5 of 5. Same cause.
[2020-08-11 15:04:23,543][thread8][ERROR][AWSWorkDriveClient.WorkDriveClient] - Unhandled exception raised by Name:AWSWorkDocsDriveClient.exe
There are no context policies.

System.Messaging.MessageQueueException (0x80004005): Message Queue service is not available.
at System.Messaging.MessageQueue.Create(String path, Boolean transactional)
at AWSWorkDriveClient.Sync.MessageQueueJournal.<>c__DisplayClass24_0.<Create>b__0()
at AWSWorkDriveCommon.Util.Functions.<>c__DisplayClass3_0.<ToFunc>b__0()
at AWSWorkDriveCommon.Util.RetryStrategy.Call[R](Func1 callback, OnRetriesExhaustedThrow retryExceptionType) at AWSWorkDriveClient.Sync.MessageQueueJournal.Create(String queueName, Boolean isCleanStart, RetryStrategy readRetryStrategy) at AWSWorkDriveClient.WorkDriveClient.<>c__DisplayClass25_0.<CreateJournal>b__0() at AmazonWorkDocsDriveFramework.Journal.DedupingJournal..ctor(Int32 maxCacheSize, IFeatureManager featureManager, Func1 delegateJournalFactory, MetricsReporter metricsReporter, CacheFactory cacheFactory)
at AWSWorkDriveClient.WorkDriveClient.CreateJournal(WinClientOptions options, IFeatureManager fm)
at AmazonWorkDocsDriveFramework.WorkDriveFramework.Initialize(SystemType systemType, Options options, AppRestartManager appRestartManager, IncidenceLogManager incidenceLogManager, MetricsReporter metricsReporter, INativeOperations nativeOperations, ISystemNotification systemNotification, List1 customLocalOnlyDeciders, AggregatedAvailabilityTracker availabilityTracker, PeriodicAvailabilityTracker networkAvailabilityTracker, Boolean identifyLocalOnlyFodler, Func2 databaseProviderFactory, Func2 mountPointFactory, Func2 journalFactory, Func2 providerFactory, Boolean performCreateDeleteEliding, String& mountPoint, ManualSwitchAvailabilityTracker& manualSwitchAvailabilityTracker, UserInfo& userInfo, Optional1& logUploadClient, IStorageProvider& storageProvider, JournalChangeReferenceManager& journalChangeManager, IReferenceManager1& refManager, LockManager& lockManager, PathValidator& pathValidator, IResourceNameValidator& resourceNameValidator, IPathConverter& pathConverter, IMetadataManager& metadataManager, IFavoriteDataManager& favoriteDataManager, GarbageCollector& gc, IHardLinkManager& hardLinkManager, IFileRecoverManager& fileRecoverManager, IAsyncFetchFolderManager& fetchFolderManager, IDatabaseProvider& databaseProvider, ICacheManager& cacheManager, IPermissionsManager& permissionsManager, IJournal& journal, Func1& journalTimerFactory, IJournalReader& journalReader, IFeatureManager& featureManager, ITempFilesManager& tempFilesManager, DriveStatusMonitor& driveStatusMonitor)
at AWSWorkDriveClient.WorkDriveClient.CompleteInitialization(WinClientOptions options, AppRestartManager appRestartManager, IncidenceLogManager incidenceLogManager, AutoUpdateSingleton autoUpdate, IWindowsSystemNotification winSystemNotification, IWDObserver1 systemPopupNotificationObserver, ITaskExecutor executor, Func1 metricsTimerFactory, String exePath)
at AWSWorkDriveClient.WorkDriveClient.<>c__DisplayClass22_0.<run>b__1(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
[2020-08-11 15:04:23,551][thread8][INFO ][AWSWorkDriveClient.View.SystemTray.WindowsTraySystemNotification] - WorkDocs Drive is shutting down due to an error!
[/code]

The incidence log shows:
[code]
[2020-08-11 15:00:31,753][thread8][ERROR][AmazonWorkDocsDriveFramework.Logs.IncidenceLogManagerPIIFree] - === end failure info ===
[2020-08-11 15:04:23,549][thread8][INFO ][AmazonWorkDocsDriveFramework.Logs.IncidenceLogManagerPIIFree] - Version: '1.0.5378.0'
[2020-08-11 15:04:23,549][thread8][INFO ][AmazonWorkDocsDriveFramework.Logs.IncidenceLogManagerPIIFree] - Build Type: 'prod'
[2020-08-11 15:04:23,549][thread8][INFO ][AmazonWorkDocsDriveFramework.Logs.IncidenceLogManagerPIIFree] - System Type: 'windows'
[2020-08-11 15:04:23,549][thread8][INFO ][AmazonWorkDocsDriveFramework.Logs.IncidenceLogManagerPIIFree] - OS Version: 'MicrosoftWindows10Pro'
[2020-08-11 15:04:23,549][thread8][INFO ][AmazonWorkDocsDriveFramework.Logs.IncidenceLogManagerPIIFree] - dotNet Version: '528372'
[2020-08-11 15:04:23,549][thread8][INFO ][AmazonWorkDocsDriveFramework.Logs.IncidenceLogManagerPIIFree] - CLR Version: '4.0.30319.42000'
[2020-08-11 15:04:23,549][thread8][INFO ][AmazonWorkDocsDriveFramework.Logs.IncidenceLogManagerPIIFree] - Thread Culture: 'en-CA'
[2020-08-11 15:04:23,549][thread8][INFO ][AmazonWorkDocsDriveFramework.Logs.IncidenceLogManagerPIIFree] - Thread UI Culture: 'en-US'
[2020-08-11 15:04:23,549][thread8][INFO ][AmazonWorkDocsDriveFramework.Logs.IncidenceLogManagerPIIFree] - Storage Provider: 'WorkDocs'
[2020-08-11 15:04:23,549][thread8][ERROR][AmazonWorkDocsDriveFramework.Logs.IncidenceLogManagerPIIFree] - === begin failure info ===
[2020-08-11 15:04:23,549][thread8][ERROR][AmazonWorkDocsDriveFramework.Logs.IncidenceLogManagerPIIFree] - WinErrorCode='16389'
[2020-08-11 15:04:23,550][thread8][ERROR][AmazonWorkDocsDriveFramework.Logs.IncidenceLogManagerPIIFree] - System.Messaging.MessageQueueException (0x80004005): Message Queue service is not available.
at System.Messaging.MessageQueue.Create(String path, Boolean transactional)
at AWSWorkDriveClient.Sync.MessageQueueJournal.<>c__DisplayClass24_0.<Create>b__0()
at AWSWorkDriveCommon.Util.Functions.<>c__DisplayClass3_0.<ToFunc>b__0()
at AWSWorkDriveCommon.Util.RetryStrategy.Call[R](Func1 callback, OnRetriesExhaustedThrow retryExceptionType) at AWSWorkDriveClient.Sync.MessageQueueJournal.Create(String queueName, Boolean isCleanStart, RetryStrategy readRetryStrategy) at AWSWorkDriveClient.WorkDriveClient.<>c__DisplayClass25_0.<CreateJournal>b__0() at AmazonWorkDocsDriveFramework.Journal.DedupingJournal..ctor(Int32 maxCacheSize, IFeatureManager featureManager, Func1 delegateJournalFactory, MetricsReporter metricsReporter, CacheFactory cacheFactory)
at AWSWorkDriveClient.WorkDriveClient.CreateJournal(WinClientOptions options, IFeatureManager fm)
at AmazonWorkDocsDriveFramework.WorkDriveFramework.Initialize(SystemType systemType, Options options, AppRestartManager appRestartManager, IncidenceLogManager incidenceLogManager, MetricsReporter metricsReporter, INativeOperations nativeOperations, ISystemNotification systemNotification, List1 customLocalOnlyDeciders, AggregatedAvailabilityTracker availabilityTracker, PeriodicAvailabilityTracker networkAvailabilityTracker, Boolean identifyLocalOnlyFodler, Func2 databaseProviderFactory, Func2 mountPointFactory, Func2 journalFactory, Func2 providerFactory, Boolean performCreateDeleteEliding, String& mountPoint, ManualSwitchAvailabilityTracker& manualSwitchAvailabilityTracker, UserInfo& userInfo, Optional1& logUploadClient, IStorageProvider& storageProvider, JournalChangeReferenceManager& journalChangeManager, IReferenceManager1& refManager, LockManager& lockManager, PathValidator& pathValidator, IResourceNameValidator& resourceNameValidator, IPathConverter& pathConverter, IMetadataManager& metadataManager, IFavoriteDataManager& favoriteDataManager, GarbageCollector& gc, IHardLinkManager& hardLinkManager, IFileRecoverManager& fileRecoverManager, IAsyncFetchFolderManager& fetchFolderManager, IDatabaseProvider& databaseProvider, ICacheManager& cacheManager, IPermissionsManager& permissionsManager, IJournal& journal, Func1& journalTimerFactory, IJournalReader& journalReader, IFeatureManager& featureManager, ITempFilesManager& tempFilesManager, DriveStatusMonitor& driveStatusMonitor)
at AWSWorkDriveClient.WorkDriveClient.CompleteInitialization(WinClientOptions options, AppRestartManager appRestartManager, IncidenceLogManager incidenceLogManager, AutoUpdateSingleton autoUpdate, IWindowsSystemNotification winSystemNotification, IWDObserver1 systemPopupNotificationObserver, ITaskExecutor executor, Func1 metricsTimerFactory, String exePath)
at AWSWorkDriveClient.WorkDriveClient.<>c__DisplayClass22_0.<run>b__1(Object state)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
[2020-08-11 15:04:23,550][thread8][ERROR][AmazonWorkDocsDriveFramework.Logs.IncidenceLogManagerPIIFree] - === end failure info ===
[/code]

I've uninstalled WorkDocs and have deleted the folder at:
C:\Users\[user]\AppData\Roaming\Amazon\AWSWorkDocsDriveClient

Rebooted, reinstalled workdocs, rebooted again, and then signed in to my WorkDocs account -- to see the same error. I've tried that twice now.

I've checked and the MSMQ service is running. I've also killed its PID and restarted the service to see the same WorkDocs error.

Help?

• Al