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Hello FiveEight,
I am sorry to hear about the issues and I am sorry for the inconvenience caused by this.
Please open the Request to Remove Email Sending Limitations form [1] (sign in with your AWS account root user credentials) and describe your request to remove rDNS record from the EIP in the field named 'Use Case Description'. After you submit the form the appropriate team will contact you once the request is processed.
Link:
[1] https://aws-portal.amazon.com/gp/aws/html-forms-controller/contactus/ec2-email-limit-rdns-request
Regards,
awstomas
Thanks for the information. I was able to remove the EIP after they removed my rDNS entry.
Hello FiveEight,
Thank you for your confirmation, I am glad that you were able to resolve the issue.
Regards,
awstomas
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