PinPoint voice production requested but not granted

Question

I request  to. move my account to production 4 days ago and  AWS support told me that is done 
but I see my on my sms & voice overview and the legend your account is on sandbox is still there  , I don't now of I need todo an extra configuration  
how was your experience guys  I'm stuck with this I already open another case but I think the system send me an automatic answer and send me here to the Forums 
please help me.

Answer

Hello,

Apologies for the inconvenience you are facing while requesting [**Amazon Pinpoint voice channel production access.**](https://docs.aws.amazon.com/pinpoint/latest/userguide/channels-voice-manage.html#channels-voice-manage-sandbox)

As a best practice, we recommend replying back to the same AWS Support Case ID where you initially requested the limit increase : this way the engineer assisting you they get to know that your issue is not resolved and also from your side you can get feedback directly regarding your limit increase.

*In-case you have Business/Enterprise support you can chat or call AWS Premium Support to get a faster response.*

PinPoint voice production requested but not granted

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