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It is also possible that your account is activated, but you might be trying to log in with the “root” AWS role. However, it is possible you signed up with a different AWS role. In the AWS console, you can switch to the role used during your registration and log in to AWS Blu Insights.
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- Verify the IAM role used by Blu Insights has the necessary permissions to access the service, including the
m2:GetSignedBluinsightsUrl
action on the correct resource ARN. - Make sure to replace the AWS Region and account ID correctly in the IAM policy example if using that method.
- It may take some time after account creation and role configuration for the status to be updated to active in the Blu Insights system.
- Review any error messages in the AWS console or Blu Insights registration page carefully for clues on the cause.
- As a test, try deleting and recreating the IAM role to Blu Insights to ensure it has the latest policy configuration applied.
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