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Hello,
Sorry to see you're having trouble here. I found a resource that may help get this resolved: https://docs.aws.amazon.com/awsaccountbilling/latest/aboutv2/billing-get-answers.html.
I'd also recommend opening a case with our Billing team so they can look into it with you, and assist to provide next steps.
You can open a case in our Support Center, here: http://go.aws/support-center.
— Ann D.
