How to enable Amazon Agents to login with Custom Login to Amazon Connect?

Question

Hi, we are trying to abstract the login from being handled by Amazon for Customer Agents, we want to enable them to login using our custom login system, I imagine that would need us to leverage some credentials management to Amazon Connect/Do some tokenization. I have tried to check the JavaScript SDK for this but I can't see anything around the custom login? We are building custom control panel for agents but want them to login using our custom login system then the redirection to Amazon connect URL.

Answer

If your custom login system is a SAML 2.0 compliant identity provider, you can federate to Amazon Connect via AWS IAM. The configuration steps are described at https://docs.aws.amazon.com/connect/latest/adminguide/configure-saml.html.

Some open source examples of SAML implementations are https://github.com/winstonhong/Shibboleth-SAML-IdP-and-SP and https://github.com/OpenConext/Mujina (I'm not aware of these specific implementations being used with Amazon Connect, though Shibboleth is one of the third-party SAML providers listed at https://docs.aws.amazon.com/IAM/latest/UserGuide/id_roles_providers_saml_3rd-party.html).

Answer

Not possible. You have to use the standard login process and then redirect to your app.

david

How to enable Amazon Agents to login with Custom Login to Amazon Connect?

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