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Users in Workmail unable to use WorkDocs integration

0

Using the same AD, users were set up with WorkMail and Workdocs access. However the users are unable to save files received in WorkMail in their WorkDocs and are receiving "Looks like you are not enabled in WorkDocs" error.

The same users are marked as active and have been using WorkDocs already. There are no issues in downloading attachments to their VM / laptops. Ideally would like them to have the ability to save files straight in WorkDocs.

  • Andrew_W 专家
    2 年前

    WorkMail and WorkDocs are in the same Region right?

  • rePost-User-3462923
    2 年前

    Yes, the users are in the same region. I did set up some IP limitations to restrict access.

  • Jesse_T
    2 年前

    Which type of directory are you using?

主题
商业应用程序安全、身份和合规性
标签
Amazon WorkDocsAWS 目录服务Amazon WorkMail
语言
English
rePost-User-3462923
已提问 2 年前375 查看次数
1 回答
0

Hi,

I'm sorry to hear you're experiencing problems with combining WorkMail and WorkDocs. I checked with the service team but there are now know problems. Some suggestions they made was to verify the user has enough storage in WorkDocs and that they do not use a Guest Role.

Kind regards, Robin

AWS
专家
robinkaws
已回答 2 年前
  • rePost-User-3462923
    2 年前

    All users have either normal role or power user role in workdocs They have not reached their limit either (<1MB uploaded on 1 TB limit)

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