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If you have a problem such as this I strongly recommend that you create a support case to get assistance for troubleshooting. This forum is best-effort and we don't have access to your instance details - the support team does and can assist you with that.
The only other thing I can suggest is to use the EC2 Serial Console - assuming it is a Linux instance.
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Thanks for your response. How to contact support on basic plan?
answered 2 years ago
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I'd suggest moving to the Developer support plan; that way the team can assist you. https://aws.amazon.com/premiumsupport/plans/