Unanswered Questions in Application Integration
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I have a connection from my Amazon Connect instance to Salesforce, which uses AC as the dialer. I also now required to connect Gong to Amazon Connect, in order to process the recordings located in the...
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99
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asked 9 months agolg...
I've set up the following `response mapping template` to initiate cache eviction on a certain dynamic cache key. It seemingly works after some testing, **but is not reflected in monitoring**, making...
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108
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asked 9 months agolg...
We experienced a situation where our contact center stopped receiving inbound calls because a rest API function with Service cloud voice failed. We discovered and resolved the problem. Now, we're...
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70
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asked 10 months agolg...
Am getting below errror. (Am really not understanding, if this was the condition then why it was not described to us while getting the console registered.)
Need help
"Due to some limiting factors...
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40
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asked 10 months agolg...
![Enter image description here](/media/postImages/original/IMF07_5nm2Qw-a_uN0fJC2bg)
![Enter image description here](/media/postImages/original/IMDlbl4zoiRXCxFPoCA0S1XA)
asl:
![Enter image...
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108
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asked 10 months agolg...
I'm trying to use EventBridge Typescript code bindings but it seems that they're not 100% accurate given the schema I've defined. This is a bit of a bummer for me, as I'll probably need to find...
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108
views
asked 10 months agolg...
I'm developing flutter project on Aws amplify with AWS AppSync GraphQL API connected Dynamo DB.
Using CLI, sortDirection parameter works well.
But response.data always has null when I use...
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126
views
asked 10 months agolg...
When Voice ID is enabled, even though a Caller may be Authenticated during the current interaction, the Voice ID section at the top of the CCP window remains with the caption "Insufficient audio. Ask...
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70
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asked 10 months agolg...
I have an amazon connect flow and an amazon lex bot with only 1 intent. I want the bot to invoke the intent if there is no user input for x seconds instead of ending the call. Is that possible?
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199
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asked 10 months agolg...
I operate an aws amplify-based service, but opensearch was shut down during the query, and then I tried to expand the capacity, but after the capacity expansion, the status is marked as processing.
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-1
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126
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asked 10 months agolg...
We are auto opening Amazon Connect Chat widget and it takes about 6 seconds to establish connection and post first message. I do see some pre-load page errors, but I don't think that is causing this....
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131
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asked 10 months agolg...
I wonder if anyone else has had this issue before? Our deployment always succeeds to our identical WebApp instance (configured nearly exactly the same minus being a worker in a CloudFormation...
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133
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asked 10 months agolg...