Questions tagged with Amazon Pinpoint

Hi All, I was testing SMS for Vietnam and haven't received yet. I've applied for Pinpoint Sender ID and registered successfully, and I am sure that I sent SMS in the registered templates. My current customer service plan won't get AWS help, so I come here to ask for some support. Many Thanks, Kenny Wang

Hey everyone... I could not find any documentation on this... so heres what i was wondering... Upon requesting to exit sandbox for SMS texting... the rejection response i keep on getting says... "your use case would impact the deliverability of our service"... I am wondering what exactly may cause this decision so i can promptly rectify the issue so i may exit sandbox. thank you, rob s

Hello, i have a query how to add working unsubscribe link in pinpoint email capaigns

Is it possible to use an already registered alphanumeric sender ID for SMS messaging in Russia with second provider? I.e. ID is registered through provider A and now we would like to use this sender ID also with AWS SNS. Do we have to register it again?

I want to send push notification to my iOS application by FCM service. I created a pinpoint project, and when I send as below in lambda, application receive messages well. ``` let params = { ApplicationId: applicationID /* required */, SendUsersMessageRequest: { /* required */ MessageConfiguration: { /* required */ GCMMessage: { "RawContent": `{\"notification\": {\"title\": \"${title}\",\"body\":\"${message}\", \"sound\":\"default\"}, \"content_available\": \"true\"}` }, }, Users: users, }, }; try { return await pinpoint.sendUsersMessages(params).promise(); } catch (err) { console.log('Error - ', err); } ``` And I want to contain content_available value for iOS background handler, but when application received message this value is deleted like below. ``` LOG A new FCM message arrived! {"messageId":"1656044924598337","data":{"pinpoint.campaign.campaign_id":"_DIRECT"},"notification":{"body":"TEST body","sound":"default","title":"TEST title"},"from":"560179008583"} ``` How can i contain contents-available value in GCMMessage? Please share the guided or advice. Thanks

Is there a way to find what endpoint events Pinpoint includes to constitute "usage" when visualizing daily users? We have pushed the data from pinpoint to Elastic and when visualizing in Kibana, there are drastic inconsistencies despite including all events or a subset.

Hi, i have done with the amazon ses and smtp set up. Everything is going well but emails are not delivered to other associate domains in my online portal. For example, If a user created an order than a confirmation mail should be delivered to his/her mail id. but its only working on my own mails such as sales@xyz.com support@xyz.com admin@xyz.com etc. Anything except @xyz.com not been delivered!!

Hi AWS, We are integrated SNS API for send transitional sms to user, When it was sanbox i sent sms on two numbers after verify sender id and all details convert to production Now also i can send only on that two number not to others can you tell me how i can find the solution logs also not sowing in AWS

I'm facing some issues while implementing Two-way SMS unsubscribe/resubscribe using AWS Pinpoint SMS. We are not using "self-managed opt-outs". When I unsubscribe through "STOP" I am not receiving further messages which is expected but when I try to resubscribe I am not receiving messages. Pinpoint Logs are still showing number is opted out.

In the [Pinpoint quotas doc](https://docs.aws.amazon.com/pinpoint/latest/developerguide/quotas.html#quotas-pinpoint-api) it says SendUsersMessages has a 6000 rps limit. In the [SendUsersMessages doc](https://docs.aws.amazon.com/pinpoint/latest/apireference/apps-application-id-users-messages.html) it says we can send 100 users per request. Does that mean I can send requests to 600k users per second? or does each user count as a request?

Hi, I use AWS Pinpoint and get this error while I try to add a phone number: ``` Request Id e5bdddf8-444e-4ce1-804a-b503f59433c7 : There are no long codes available right now for country AT. Please try again in a few minutes or open a ticket. https://docs.aws.amazon.com/pinpoint/latest/userguide/channels-sms-awssupport-long-code.html ``` Any idea what I can do? I tried it with different locations and have switched the pinpoint project from sandbox to production. Support is just sending me non-sens links which are not related to the problem and tell me to buy a paid support plan. Is this a bug in AWS or can I do something here on my own? Thank you :)

If not using any of the campaign/journey features of Pinpoint and solely using the transactional push notification feature, is there any benefit of still using Pinpoint over SNS? How about SNS over Pinpoint? I see explicit support for deep linking in Pinpoint but not in SNS docs so maybe that's one of the pros for Pinpoint...

Hi, I want to verfiy my users by sending a sms with a code which the user has to enter on my website or mobile app. If the code matches then I will mark the user as verified. I have seen this approach on a lot of websites and also seen that AWS is able to send SMS. Just wondering if there is something out of the box which I could include or do I have to implement the logic on my own? Thank you

I am trying to set up push notification for my chime app instance users and as AWS suggest was using Pinpoint to do so. While setting up Pinpoint application, it needs FCM Key API which is the `Server Key`. But Looks like the FCM API V1 unlike cloud messaging API do not seem to have the server key generated. I am not sure if pinpoint is actually expecting us to still use the legacy API? If not how do I generate the Server Key for the FCM V1 api? I tried using the Web API Key but it sends a 401 Access denied from Firebase server. Any help will be appreciated Image - https://imgur.com/a/5FpAkuZ

Hi. Is it possible to create a pinpoint segment that includes only endpoints with a specific ChannelType, let's say "APNS"?

Dear forum, using AWS Pinpoint we want to send and receive SMS to and from our customers. At the moment we are already using another 3rd party service to do so and plan to migrate to AWS (where all the rest is already hosted). We are having international customers (so numbers have various country codes) and started buying two long codes: one for Germany (+49) and one for Netherlands (+31). While testing Pinpoint, with a few German numbers (+49), we noticed the following: - Outgoing, we can send SMS from Pinpoint to our German numbers using the German long code as "originationNumber" - Incoming, we can send SMS from our German numbers to Pinpoint when sending to our German long code (SMS is handed over to SNS reliable) However: - Outgoing, when we use the Netherland long code as "originationNumber" to send SMS to German numbers, we always receive SMS from the German long code (so not the explicitly specified Netherland long code). It does not matter if we do it via API or test message UI in Pinpoint. - Incoming, when we send from a German number towards the Netherland long code, the incoming SMS is not received at all. We know from our currently used 3rd party service for SMS handling, that international roaming can be tricky. While sending works reliable there internationally (so from +49 to a +31 number as example), they also have issues with receiving sometimes. Questions: - why can't we send from the +31 number to a +49 number, although we explicitly specified the "originationNumber"? - is it expected that pinpoint can't receive an SMS from a number with a different country code? Greetings Markus

I have just created Campaign in Connect with Contact flow, Then IAM policies, EventBridge and Pinpoint stuff with Creation of Segments & Journeys and in return i got the first event as "eventType": "INITIATED" with Type "VOICE". But then it stuck and nothing happen, it should dial a number using outbound queue as mention in the [Documentation](https://aws.amazon.com/blogs/contact-center/make-predictive-and-progressive-calls-using-amazon-connect-high-volume-outbound-communications/#:~:text=Under%20%E2%80%9COutbound%20call%20configuration%E2%80%9D%2C%20choose%20any%20phone%20number%20for,button%20at%20the%20top%2Dright.) as below: ``` { "version": "0", "id": "35af9eb2-5dda-fafc-48ce-78f223478a85", "detail-type": "Amazon Connect Contact Event", "source": "aws.connect", "account": "XXX92XXX3XXX", "time": "2022-05-31T08:21:52Z", "region": "us-east-1", "resources": [ "arn:aws:connect:us-east-1:XXX92XXX3XXX:instance/8XXXXXX9-1XXa-4XXf-bXXf-3XXXXXXXXX4", "arn:aws:connect:us-east-1:XXX92XXX3XXX:instance/8XXXXXX9-1XXa-4XXf-bXXf-3XXXXXXXXX4/contact/7b552ed3-b276-42ea-9837-31f8622f4fde" ], "detail": { "initiationTimestamp": "2022-05-31T08:21:52.769Z", "contactId": "7b552ed3-b276-42ea-9837-31f8622f4fde", "channel": "VOICE", "instanceArn": "arn:aws:connect:us-east-1:XXX92XXX3XXX:instance/8XXXXXX9-1XXa-4XXf-bXXf-3XXXXXXXXX4", "initiationMethod": "API", "eventType": "INITIATED", "campaign": { "campaignId": "8b00b16f-b083-4a00-ae86-58332f524b2b" } } } ``` In the end after the time ends it closed the journey with message "Message Not Sent". It should dial an outbound number at numbers added through segment and than return the events but somehow it doesn't working. In CSV segment file what format we have to used for phone number? e.g. General! when we add E.164 phone in CSV file and saved it, it throw an alert `"some features in your workbook might be lost if you save it as csv UTF-8 (comma delimited)"`. May be its changing the format.

We are using a set of custom lambdas to implement OTP login to a Cognito instance. To send the text messages with the password (eg, sms), we are using the pinpoint api with a configured 10DLC campaign/phone number. We also have another phone number (and relevant campaign) setup for promotional messages. Since 13:30 today (30/05/2022), we cannot send the OTP messages to UK based phone number (most of our devs are UK based). The messages work as expected for US, RO and (!!!)PK number (we are deploying code atm to block PK). The SMS sent to UK numbers are logged as SPAM, see example: `{"event_type": "_SMS.FAILURE", "event_timestamp": 1653917224341, "arrival_timestamp": 1653917224468, "event_version": "3.1", "attributes": {"sender_request_id": "...", "origination_phone_number": "...", "destination_phone_number": "+44myphonenumber", "record_status": "SPAM", "iso_country_code": "GB", "number_of_message_parts": "1", "message_id": "...", "message_type": "Transactional"}, "metrics": {"price_in_millicents_usd": 3888}}` This is incredible frustrating since none of my devs can log in to the app (we are developing).

Afternoon all, the title says it all. I really just want to have cloudwatch send text messages when critical services fail. I am not in the sandbox anymore (it appears), and under Text messaging (SMS) I see my failed messages. (I did setup a cloudwatch alert to use that number). I did notice under Origination numbers I have one number that says active, but capabilities only says VOICE. The {i} mouseover help says this number doesn't support SMS. So, I am reading a bit all over, and I see where inside pinpoint I can request a short-code or 10DLC. I am just needing some help confirming that I am on the right path as that step shows for the long code a $54 registration fee, then $11/month. Am I correct in that if the above is needed, I could then send those SMS alerts for the $11/mo? Thanks

I've been working with AWS Pinpoint and FCM for awhile and when I send a push notification via Pinpoint it says success and I can see that it has clearly been sent when I checked the message received logs on Unity. However FCM can't make heads or tails of the Notification and is unable to show a notification. Is there a way to intercept the Intent data and parse it to make the message readable before its forwarded to the Firebase MessageForwardingService? I've gotten to the point where I can intercept the Intent Data but I can't make heads or tails of the URI

I am seeing a few cents a day being charged on my AWS Cost Explorer for Amazon Pinpoint - but I have never used Pinpoint. It looks like they are linked to - EU-PhoneNumber-Tollfree - nothing I set up. It isn't a crisis (yet) - minimal cost so far, but I would like to clean it up, and I have AWS credits on the account which avoid me paying for any of it. The account is not for anything in production - just learning and building new things I spent some time on IAM clearing out permissions that may have been used by someone else (not sure how) and researched possible federated usage, but haven't found anything suspicious. Any tips on tracing and killing services that might be charging to my account that I don't want?

We have app running in 3 AWS accounts (dev, test and production), we want the app to be able to send out transactional sms/voice/email alerts for weather conditions. We would also like it to use a local(ish) numbers based on clients locations, i.e. US clients get sms/voice from US number, UK clients from a UK number etc. Should I use sns/ses/voice directly or should we use pinpoint for this ? In any of these cases should we get the SNS long numbers out of the sandbox and into production first, and then use the same long numbers to get the voice out of the sandbox and into production ? I seem to have got myself into a catch-22 with support at the moment probably down to my understanding of the documentation. Can the long numbers (when in production) be used across 3 AWS accounts or do we need to create the long numbers per account i.e. end up with 3 numbers for US clients one in dev, one in test and one in production ? Thanks

Hi everyone. I am using node to programmatically create segments in pinpoint.. sdk of createImportJob method needs parameter S3 ("S3 file localed")..however I would like to upload directly without uploading to S3 first like console interface does.. Is there some option? Thanks

Is there a way to prevent the endpoint status becoming inactive when new endpoint is added with same address??

I am able to receive sms from normal phone numbers but not from short code numbers. I need to be able to receive sms body sent from a shortcode number. Is there a settings for Pinpoint number or in the Lambda function to enable such feature?

Hi team, I'm looking for the best option to handle SES feedback loop in AWS? We have to handle bounces and complaints. if the user REPORT SPAM or if the email bounces (because you delete your email or the mailbox is full). **so we need to store feedback loop somewhere ** Thank you :)

I am using sns to send text messages containing an url to my app. But when i am trying to send the text message the following error occurs "Unknown error attempting to reach phone". Does anyone know if it is possible to send such a message?

I am using pinpoint to send otp in india with python sdk. Also sending EntityId and TemplateId in Message request parameters, In response it shows successfully send but otp is not getting received by destination phone.

Hello, So I am using AWS Pinpoint both programatically and via the AWS Console. To make email templates I use the AWS Console. I have several images in an S3 bucket and I hide those images behind a CloudFront distribution so that they are accessible only via that distribution while the bucket is private. I have an image in the email template and in the `src` of the image I put the URL of the image behind the distribution. Outside the template, I am able to see the image on that URL. Also, before sending the email template, the images are properly displayed on the template but once I send it to an email and I open the email, I see no images, only te alternative text I have put. Why is that? How can I fix it? EDIT: I found out the problem exists only in Outlook. Do you have any idea why that is?

Simple question: How I can trigger a Journey by an event to start with processing the endpoint? I need help to build a Journey exactly the same process how AWS use it to resgister for this AWS:Post site. From a Journey, I have an event as a starting point. I assume, I have to point to a attribute inside the endpoint like Attributes.hastoSendVerifyMail = false for the beginning. I understand, if I modify the attributes.hastoSendVerifyMail = true, this event will start my Journey. Possible I understand this function in a wrong way. Following this does not help me to get a clear picture how to get it to work: https://docs.aws.amazon.com/pinpoint/latest/userguide/journeys-entry-activity.html

Hello, I am using the AWS JavaScript SDK to create endpoints. I have an AWS Lambda which has logic that creates an endpoints. I call the Lambda via GraphQL when a user is created so that the user gets an endpoint on creation. I setup the all users to have an active endpoint but literaly after a few minutes of creation every user's endpoint becomes INACTIVE. Why is that the case? Here is the code I use to create the endpoint: ``` const { Pinpoint } = require("aws-sdk"); const AWS = require("aws-sdk") const pinpoint = new AWS.Pinpoint(); exports.handler = async (event) => { const marketing = event.arguments.marketing; const typeAction = event.arguments.typeAction; const endpointAddress = event.arguments.address; const projectId = projectID; const valueAction = event.arguments.valueAction; const endpointID = generateEndpointID(20); const params = { ApplicationId: projectId, /* required */ EndpointId: endpointID, /* required */ EndpointRequest: { /* required */ Address: endpointAddress, Attributes: { typeAction : [typeAction], valueAction : [valueAction], marketing : [marketing], }, ChannelType: "EMAIL", EndpointStatus: 'ACTIVE', OptOut: 'NONE', User: { UserAttributes: { // }, UserId: endpointAddress } } }; const pinpointRes = await pinpoint.updateEndpoint(params).promise().catch(er=> {console.log(er)}); return endpointID; }; ```

Hello, I have a S3 bucket with images that should be accessible to an email template which will be sent via AWS Pinpoint. The public access to this S3 bucket is blocked ON. I have created an OAI with CloudFront with which I can access the S3 bucket images on the Pinpoint email template. In the AWS documentation, I see that AWS provides DDoS protection with AWS Shield. Now, there are two options AWS Shield Standards and AWS Shield Advanced. Standard is free of charge for everybody and it says tht it is by default availale to everybody. My question is, does the fact that AWS Shield Standard is free and by default used by everybody, mean that I won't get any DDoS attacks by people trying to access the images from the S3 bucket hidden behind CloudFront distribution? Do I need to explicitly do something with AWS Shield Standard of the protection comes by itself? Thanks you in advance.

According to aws documentation you can omit the open tracking pixel by doing the following. I have done both approaches. There are two ways to omit the open tracking pixel from your emails. The first method is to send the email without specifying a configuration set. Alternatively, you can specify a configuration set that is not configured to publish data about open events. https://docs.aws.amazon.com/ses/latest/dg/faqs-metrics.html But this doesn't seem to do the trick. I checked e-mail headers and the open pixel is always there.

I am creating a solution to send SMS from a client application via AWS SNS. I am using the NodeJS sdk and able to send sms via SNS publish api. I can see the delivery status in the SNS dashboard and the log in the SMS log in the SNS dashboard. I would like to integrate the feedback loop back to my client application to receive the SMS delivery feedback. Is there any means of providing a callback Webhook to the publish api OR any integration via SNS where the SMS status feedback triggers a configured Webhook endpoint? I even looked through AWS pinpoint. So, any solution via SNS/AWS pinpoint/CloudWatch or any other AWS component is welcome.

Hi, I am currently using SNS to send transactional SMS messages to several users I'm in the Sandbox test so when I add new number I don't receive the verification code for a specific mobile number of certain telecom provider in Morocco but for other provider I received the code. Any idea on why is this happening?

I would like to use an AWS service. I have several thousand phone numbers. This application must be able to send WEB REST API calls to a service (AWS) to send SMS. I had thought of SNS. Is this the right service for sending SMS to non verified destination phone numbers? Thank you

Occasionally we get TTL_EXPIRED errors in sms delivery notice. This number is significantly higher in certain days. As per AWS Support team this could happen if devices are unreachable. - what's the recommended way to deal with these kinds of errors? - what's the default ttl? Can we override it? (Preferrably based on sender) - If yes, is it a configuration change or an API level change? - is the ttl at aws end? or is it at the downstream telcos?

Both SNS and Pinpoint can send SMS text messages, but neither supports MMS (Multimedia Messaging Service). Are there any plans to do so?

Hello, I am using Amplify to created AWS Pinpoint endpoints which I use further for segments, campaigns, journeys etc. Creating the endpoint works fine for me by doing something like this: ``` let endpoint = { address: this.email, attributes: { eventStatusUpdate: [true], wantsToUnsubscribe : [false], }, channelType: 'EMAIL', optOut: 'NONE', userId: this.email, userAttributes: { email: [this.email] } } Analytics.updateEndpoint(endpoint).then((event) => { console.log("ENDPOINT EVENT", event) }); ``` To delete the endpoint, in an email that users receive I have a button that redirects them to a Unsubscribe Page where I have another endpoint that gets the email of the user but I am not sure what to do from that point. I have multiple endpoints for the same user with the same email but apparently all those endpoints get different ID's. I have no idea how to delete the specific endpoint I want so that the user can be unsubscribed and not receive emails anymore. I hope you can help me with that?

Hi all, We have an external service which is sending periodic SMS messages, and this service, instead of using a "real" sender phone number, is using an alphanumeric sender id (say "CATFOOD"). Does AWS Pinpoint allow receiving messages sent from an alphanumeric sender id? Thanks! Erik

We have noticed that in some cases some users are getting the same sms repeatedly. We can see from our logs that the request was made to PINPOINT just once and even the callback we received is a single one. Are these kinds of cases common? What are the possible scenarios?

I have a dynamic segment with endpoints, I have build a simple journey with the entry condition of that segment. When I publish the journey, I have Total journey entries 0. Why is this happening?

Hello, **Amazon has rejected my request to increase daily sending quota limits.** The Amazon SES Quota on my home page shows I'm in Sandbox mode and have a daily quota of 200 mails. It also states: "Please request Amazon to raise your SES Sending Limits to be able to send to and from any email address as well as raise your daily sending quota from 200 to any number you need." **I put in a detailed request via the support centre ticketing system for a daily quota of 50 000, and provided the additional background info on request:** "I will send emails to my list received from advertisements once per day (excluding test emails), I will maintain my recipient list through granting them the option to voluntarily unsubscribe from my newsletter every day and by eventually remove a series of inactive subscribers from my email list every 30 days to prevent unnecessary spam and bounces. My email newsletters are a series of 6 repeated fond communications with the subscriber per week, with one inactive day. And all of these communications entail an introductory, soft and hard pitch promotion of my affiliate offer. A screenshot example of a snippet of my email swipes is attached in a PDF file below." **They Replied as follows** "Hello, Thank you for submitting your request to increase your sending limits. We are unable to grant your request at this time because we do not have enough information about your use case. If you can provide additional information about how you plan to use Amazon SES , we may be able to grant your request. In your response, include as much detail as you can about your email-sending use case and how you intend to use Amazon SES. For example, tell us more about how often you send email, how you maintain your recipient lists, your website or app(please include any necessary links), and how you manage bounces, complaints, and unsubscribe requests. It is also helpful to provide examples of the email you plan to send so we can ensure that you are sending high-quality content. You can provide this information by replying to this message. Our team provides an initial response to your request within 24 hours. If we're able to do so, we'll grant your request within this 24-hour period. However, if we need to obtain additional information from you, it might take longer to resolve your request." **I'd be grateful for some guidance on how to proceed. I felt I'd given enough context, and I can't conceive that the volume of mail I'm now pushing via a legacy server that is going to be taken offline would have an influence on Amazon services.**

We are using AWS pinpoint and SNS to enabled 2 way sms. AWS Lex is used and it connects with AWS Pinpoint. However when a user replies to our origination number , they get smpp delivery receipt. This completely spoils the chatbot experience we have built. how do we turn off the SMPP delivery message for the orignation number assigned to us? Here is an example of the message the user gets every time they reply to a message - "id:4a65e3f2-a090-11ec-814b-002655e85434 sub:001 dlvrd:001 submit date:1646930242 done date:220310163722 stat:DELIVRD err:000 text:-"

Team -- I am looking to create an SMS based RSVP system that should -- a) greet the user based on 'OriginationNumber' .. for instance, if the text message is coming from +18001234567, the response back should be a greeting with the user's name based on a details in the file imported as part of a segment b) present a small menu the user can interact with and confirm their attendance c) save all responses to a csv or text file Question I have is on a). Once Pinpoint receives a SMS from an 'OriginationNumber', how do I automatically greet the user tied to the 'OriginationNumber'? I suspect I have to import a file with all phone numbers and run a lambda function to compare the 'OriginationNumber' with the file and return the associated name? Any help is greatly appreciated for this new Pinpoint user.

I have an AWS Pinpoint application. On the web app front-end, I can trigger an event as follows: await record('my.event', { attributes: { color: 'red', size: 'large' }, immediate: true }) In Pinpoint, I can create a campaign with an email template to send an email to the user whenever my.event is triggered. I'm able to access the endpoint attributes such as {{User.UserAttributes.GivenName}} or {{Attributes.Preferences.Hats}}. However, I'm not able to access the event attributes (color, size) in the above example in the email template. Is there a way to do this? It seems like you can only filter the events to determine whether the campaign email should be sent (e.g., send only if color==='blue'). I suppose that I could temporarily update the endpoint Attributes before triggering the event, but that is not preferred as it requires an additional call.

I have configured the app to register the devices with Firebase and store the token on the DynamoDB table. Using campaigns on Firebase I am able to send messages from Firebase to the devices. However, when I tried to send messages via Firebase using both Pinpoint and SNS I do not get see any trace of the notification being received on Firebase and the selected device. Through the help of AWS support, I was informed that the structure to use for SNS should be { "GCM":"{ \"notification\": { \"body\": \"Sample message for Android endpoints\", \"title\":\"TitleTest\" } }" } Also, using SNS I am able to see the response in Cloud Watch. The status of the response has the value SUCCESS I looking for guidelines on how to correctly set up sending push notifications via Firebase using either SNS or PinPoint

Hi everyone. I have a question.. I'm looking for campaing name of pinpoint to include in my quicksight dashboard.. unfortunally I only have pinpoint metrics table generated in S3 and only campaing id (not name)... where I can find or get pinpoint campaign name ? is there son configuration or event..or table?

I've got a UK long code and I can send through Pinpoint & SNS from this number, but any SMS's to this number don't appear to be received. Two way SMS is enabled and "enable self-managed opt-outs" is left unticked so AWS handle the HELP & STOP keywords. But even when sending SMS's with those keywords, there is no response so would suggest the SMS's aren't even being received. Any suggestions on how to resolve this? I've got SNS logging enabled I believe, but can't find how to enable Pinpoint logs for incoming SMS's. All the articles I find are for logging of outgoing messages which appear to be operating correctly.

I have created a segment in AWS Pinpoint and i add device token to AWS Pinpoint through java code and the same reflects in AWS Console also.I have created a Campaign and attached this segment to my campaign but my device dont recieve push notification.I even used Test Messages Option in AWS Pinpoint console and i recieve notifications at that time (this i did to rule out f Apple certificate and FCM Access key id is not causing issues) Please refer to stackoverflow link for screenshots https://stackoverflow.com/questions/71148581/aws-pinpoint-campaign-does-not-send-notification-messages-to-device

Hello, I am not sure,but in my endpoint I´ve defined a custom attribute, that contains a url as https://www.test.de and I´ve tried it to use in my mail template with {{Attributes.LandingpageUrl}} but it seeems not to work. Are these attributes not accessable from mail template?

Hi I'm using Pinpoint to send 'app push(push notification)' to my client. I already set up GCM key and this GCM(FCM) key is for both android and iOS app. I have a problem... In push notification campaigns, 'Push open rate' is always 0 even though app notification has been clicked. (Email's analytic function is working)' What should I do? Thank you in advance.

I have following script in my template which cause some failure when I run the campaign. If I remove this portion then campaign send emails. {{#gt Attributes.Length "100"}} You have {{Attributes.Count}} schools {{else}} You no schools. {{/gt}} If I remove the above text emails are being sent. Properties Length and Count all are there. AWS support says its valid but so far they failed to help. The campaign status says it ran successfully. I cannot see any events posted. Not sure what's happening. Any help is greatly appreciated. thanks!

Using the AWS console we sent a manual email campaign to a segment of 1000 users. Looking at the campaign delivery metrics the day after the send, I have the following stats: * 1,000 Messages sent * 207 Messages delivered * 20.7% Delivery rate * 0.97% Bounce rate Looking at the stats from Amazon SES we only sent 215 emails. Amazon says it calculates the messages delivered in the following way: > The number of messages that were delivered to their intended recipients. Amazon Pinpoint calculates this number by subtracting the number of messages that bounced from Messages sent. The 0.97% Bounce rate stat doesn't look like it calculates to a missing 800 emails. It should be a bounce rate of 75% to only have 207 deliveries. SES is saying we only sent 215 emails, so there are around 800 emails from the segment which were not sent. Our account suppression list has around 200 emails, so worst case we should have sent 800 messages. Why weren't the 800 emails sent? is there a way to find them in the stats? Again, though SES is only reporting 215 sends.

Hello, I trying to send out call via pinpoint, and I can send, but I can't figure out how to get info back as to the results of the call, like was it picked up, duration, was it busy, did it hit an answering machine, etc. How can I get that in my lambda function, using the messageId from (java) PinpointSmsVoiceClient::sendVoiceMessage(SendVoiceMessageRequest voiceMessageRequest). Is there a callback, or do I have to poll something, I'm a bit confused. ``` try { final String languageCode = "en-US"; final String ssmlMessage = "<speak>[our message]</speak>"; final String voiceName = "Matthew"; SSMLMessageType ssmlMessageType = SSMLMessageType.builder() .languageCode(languageCode) .text(ssmlMessage) .voiceId(voiceName) .build(); VoiceMessageContent content = VoiceMessageContent.builder() .ssmlMessage(ssmlMessageType) .build(); SendVoiceMessageRequest voiceMessageRequest = SendVoiceMessageRequest.builder() .destinationPhoneNumber(destinationNumber) .originationPhoneNumber(originationNumber) .content(content) .build(); SendVoiceMessageResponse response = client.sendVoiceMessage(voiceMessageRequest); response.messageId(); <--- What do I do with this to get the call results? System.out.println("The message was sent successfully."); } catch (PinpointSmsVoiceException e) { System.err.println(e.awsErrorDetails().errorMessage()); System.exit(1); } ```

Hello, I'm attempting to use pinpoint to mass send out voice messages to parents of a school district, but I'm finding the quotas confusing. If there a limit of a max of 20 calls per minute, even with a production account (ie: non-sandbox)? This page makes it sound like the 20 calls is a limit of sandbox accounts: https://docs.aws.amazon.com/pinpoint/latest/userguide/channels-voice-sandbox.html but this page make it look like that is a limit on production accounts: https://docs.aws.amazon.com/pinpoint/latest/developerguide/quotas.html#quotas-voice (but it also states you can send 1 call per minute, but only for the first 20 seconds, as there is a max of 20 per minute then right?) To me, 20 calls/minute seems very restrictive for an AWS product doesn't it? Is pinpoint the wrong tool for the job if I want an application to mass send (I was thinking like a few hundred a minute via lambda) automated TTS calls to our students?

We are using the Java SDK to send SMS notifications through pinpoint. I created a simple test template that looks like "Test {{foo}}" In my Java code I add a substitution value for "foo". This all works if I don't specify a default value for "foo" in the template, I get an SMS and "foo" is replaced with whatever real value I specified in the code. It also works if I do specify a default in the template but don't add any substitution in the code. I get an SMS and "foo" is replaced with the default template value. However, if I try both I get an error back from the pinpoint API > DeliveryStatus: PERMANENT_FAILURE,StatusCode: 400,StatusMessage: The request contains substitutions in both the templates and the message. I don't really understand why this is an error condition. My understanding is that I should be able to have a default in the template and it just gets overridden if my message contains a substitution. That's how the docs seem to describe it, and it's how email (but not SMS) templates are behaving for me. What am I missing here? Thanks!

Like in the 2-Way SMS Opt-In process I need a double opt-in process working for channel email. Means, we send out notifications, the customers "subscribe" to a campaign and we need to re-send a verification mail with the shortly entered email adress. The recipent of the mail have a button just to verify, if he do nothing, the verification process fails and the campaign mail failed in this case. Or is this not possible with Pinpoint, I have to take a look to Lambda and custom mail generation process? Do anybody have good suggestions to realize this process with Pinpoint?

Hello, Due to the usage of Pinpoint to create a segment with recipients for a mailing and create a campaign it is a one step actions. How I can design a campaign to have a long running campaign, where the content of the mailing is still the same, but adding day by day new endpoints to trigger the sending of emails to this new recipients? Is this still a use-case for a pinpoint or more or less need I custom programming with "traditional" services like Lambda, SQS and event listening?

We have a few departmental accounts that force 2FA via phone number with other vendors. I was hoping to use a Pinpoint phone number to receive these 2FA texts and then send them by email to authorized users via SNS. I have it working for 2FA SMS messages coming from one vendor, but there are 2 other vendors whose text messages don't get received by Pinpoint. If I use my USA phone number to receives the 2FA SMS messages then I receive them, but when I switch the phone number to the AWS pinpoint number the SMS messages never get received. Are certain phone numbers blocked by Pinpoint? The text messages are coming from US numbers to an AWS US number. One of the failed 2FA SMS messages is coming from a "short code" number, but the other failed 2FA SMS message is coming from a regular full US phone number. Any help would be appreciated.

SMS Event has an event_timestamp attribute which as per documentation is `The time when the event was reported, shown as Unix time in milliseconds.` Can I take this timestamp as an indicative of time of actual delivery/failure of the SMS? Please help me out if there is alternate way of finding that out https://docs.aws.amazon.com/pinpoint/latest/developerguide/event-streams-data-sms.html

I would like to use an AWS service as it is possible to do with Twillio. I have an application that manages customers (so I have several thousand phone numbers). This application must be able to send WEB REST API calls to a service (AWS) to send SMS. I had thought of SNS, but that doesn't seem like the right service to me because the phone number won't be in AWS. I thought of Pinpoint. Is this the right service for you? Thank you

Is it possible to have just one phone number and use it to receive **both** calls (handle by Amazon Connect) and SMS (handle by Pinpoint) ? That way, I will only have one phone number out there to be use by my customers. Thanks

Quick question. We are researching the metrics. - For a given campaign, how do we get the list of all endpoints (emails) - and stats by email. Like, Campaign -1 - Emails srini@gmail.com - Delivered Yes/No - Opened Yes/No - Clicked Yes/No mike@gmail.com - Delivered Yes/No - Opened Yes/No - Clicked Yes/No Thanks Srini

A project that I am working on has a feature to be implemented to send data to AWS Pinpoint from the API layer of our application. The presumption is that there are multiple clients (websites/mobile apps) that interface with this API layer and that it would make sense to send that data to Pinpoint from the API layer that is central to all of the interactions across the clients. Almost, all of the documentation that I see regarding the AWS Pinpoint SDK appear to refer to iOS/Android or web/React Native implementations. Are there people that interact with Pinpoint from a backend/microservice application? Is this not a desirable implementation? Would there be any problems in that type of implementation?

Hai There, i have a requirement to schedule a lex intent with pinpoint push notification. consider this example everyday morning at 9 AM i would like to send a push notification to some users for a survey which will have some questions to answer which is a lex and lambda integration. currently i am able to work with lex by calling the utterance, but what i want to achieve is connect to lex without user calling the utterance. we can think of it like a bot first kinda conversation. Thanks for the help in advance, charith v.

Hello, I am trying to send transactional sms (text messages) from SNS - 10DLC to T-Mobile US cell phone, and I can see from the CloudWatch that the messages have been accepted by the phone ("providerResponse": "Message has been accepted by phone"), however the messages are not delivered. Our customers don't receive these "accepted" messages on their phones. Also AWS charge me for these accepted but not delivered SMS, it's not fair. Please assist.

I am trying the smallest example in sandbox, to get a promotional message delivered to my phone. I have created a segment with a single record, and created a campaign, which I ran on immediate basis. I also created a custom template with some fields in it. I have added my phone number as a verified recipient and used my number when creating the recipient list of 1 record Since the campaign completed without my receiving the text I would like to see what happened and at what point the sending failed. Where can I look? More help would be welcome, but at least I would like to know where to look. Many thanks in advance

I request to. move my account to production 4 days ago and AWS support told me that is done but I see my on my sms & voice overview and the legend your account is on sandbox is still there , I don't now of I need todo an extra configuration how was your experience guys I'm stuck with this I already open another case but I think the system send me an automatic answer and send me here to the Forums please help me.

Hello, Is there a way to enable Pinpoint to post to another account's SNS topic? I'm not seeing a way in the documentation [1][2] to use another account's SNS topic. Within the Console, I can only see the same account's SNS topics. I'm not seeing any limits either on this particular situation...I.E. "you can't use another account's SNS topic." Sources: 1. https://docs.aws.amazon.com/pinpoint/latest/userguide/channels-sms-two-way.html 2. https://docs.aws.amazon.com/cli/latest/reference/pinpoint/index.html#cli-aws-pinpoint

Hi there, I am not able to add the usage report from pinpoint to cognito. I have set up everything like in this article: https://docs.aws.amazon.com/cognito/latest/developerguide/cognito-user-pools-pinpoint-integration.html In my client I am just using the aws-amplify sdk with following config: ``` authenticationFlowType: 'USER_PASSWORD_AUTH', region: 'eu-central-1' userPoolId: 'xxx' userPoolWebClientId: 'yyy' ``` And then Auth.signIn(username, password). Did I miss something? I thought cognito / pinpoint analytics should work out of box. Thank you very much!

We are actually trying to send sms(text messages) to US destination{.AmazonSimpleNotificationServiceClient}. from oregon region (Us west-2), in api call its showing successful but in aws console it shows failed. But we are able to send sms to mobile form mumbai region (APSouth) region using same api service. so all i got to know is we need an Origination ID to send sms txt messages to US destination. while requesting in excess limit it show only 10dlc option but not short codes. So even while creating an origination ID also i am facing issue. I have increased the usage limit in oregon region also. Below is the code i am using in api AmazonSimpleNotificationServiceClient snsClient = new AmazonSimpleNotificationServiceClient("access key", "secret key", Amazon.RegionEndpoint.USWest2); PublishRequest pubRequest = new PublishRequest(); // pubRequest.Message = message+ " is the OTP for your multi factor authentication.This code will expire in 10 minutes."; pubRequest.Message = message; pubRequest.PhoneNumber = mobileNo; // add optional MessageAttributes, for example: ////pubRequest.MessageAttributes.Add("AWS.SNS.SMS.SenderID", new MessageAttributeValue ////{ StringValue = "clicinsight", DataType = "String" }); // pubRequest.MessageAttributes AWS.SNS.SMS.SenderID"] = new MessageAttributeValue { StringValue = "...", DataType = "String" }; //pubRequest.MessageAttributes AWS.SNS.SMS.MaxPrice"] = // new MessageAttributeValue { StringValue = "0.50", DataType = "Number" }; pubRequest.MessageAttributes AWS.SNS.SMS.SMSType"] = new MessageAttributeValue { StringValue = "Transactional", DataType = "String" }; PublishResponse pubResponse = snsClient.Publish(pubRequest);

I have setup a Pinpoint custom channel Lambda (as per the Pinpoint documentation). I'd like to use this custom channel to send messages to Slack groups. What approaches are available to send a message to my custom Slack channel? I can only find one approach based on this AWS Pinpoint documentation: "The MessageConfiguration object in the campaign must also contain a CustomMessage object. This object has one member, Data. The value of Data is a JSON string that contains the message payload that you want to send to the custom channel." My interpretation of this is: a. Use the API to create a new campaign and use the MessageConfiguration.CustomMessage.Data property. b. Edit an existing campaign and set the MessageConfiguration.CustomMessage.Data property. The Pinpoint AWS Console doesn't allow adding a message to a custom channel campaign. The Pinpoint SendMessages API doesn't seem to support sending to a custom channel.

Hi all, I have a short question - I am using AWS Pinpoint for push notification delivery in my React Native App that I am currently developing. Can I use Pinpoint for push notification delivery even if the user denies 3rd party tracking on iOS (Apple Tracking Transparency)? I mean I would even consider to use Pinpoint solely for delivering the pushs but Pinpoint is indeed also a tracking tool… Would love to hear your thoughts. Thanks and best regards The Smart Home Maker

Hello, I am trying to test out AWS Pinpoint with Push Notification Channel. So far, I've configured the Push Notification for FCM and I've tested it using the test message from Pinpoint. Also, I've registered an endpoint using update-endpoint which is showing up when I create a segment. Then, I tried to create a campaign to test it with the created segment with 1 eligible endpoint(with the token that I had checked with the test message). When I launch the campaign, it shows the Targeted Endpoints are 0 but the segment associated shows that there is 1 eligible endpoint. Is there something that I'm missing. Can someone please help out. PS: I haven't used Amplify, just using the AWS SDK to call the update-endpoint Thanks

Hi, I'm trying to build segments with a date condition. We have a user attribute that's a date in the format YYYY-MM-DD, but I'm getting zero matches regardless of the date condition. I can see the dates are in there based on the suggestions in the Pinpoint UI, but they must not be suitable for the Before/After matching. I presume I've misunderstood - either we can't target based on a user attribute that's a date or YYYY-MM-DD isn't the correct format to pass into the API. Please can someone point out where I've gone wrong? Thanks, Mike

Hello, Customer is looking to send out 1Lakh SMS (promotional SMS) in 15 minutes window. Does SNS / Pinpoint support this scale? Are there any constraints or limitations that I should be aware of while proposing some numbers? Also if there is any documentation or architecture around to support such scale would be helpful. Thanks

A customer needs to send transactional emails based on account opening. They also require basic tracking on deliveries, opens, bounces etc. Estimating approx 5 mill emails a month. Based on quick reading of the doco both SES and Pinpoint would be able to meet this requirement. Pinpoint appears to also support the transactional email use case but has a broader range of features as well. Is there ever a situation in which we should be recommending SES over Pinpoint to a customer?

Hey, I&#39;m learning Pinpoint, and I&#39;ve gone through <https://docs.aws.amazon.com/pinpoint/latest/userguide/message-templates-personalizing.html>, I&#39;ve worked through the User Guide examples, and I&#39;m working through the Developer Guide examples, but I&#39;ve spent at least 2 days over the last 2 weeks trying to get any email message variables to appear. I can export segments with the endpoint data, or call the API to also show the same data, but whether using Campaign emails, test emails, or message templates, the data from standard attributes or custom attributes {{ }} is always blank or uses the null values I supply in the message templates. Does this occur because I&#39;m using a sandbox environment? This doesn&#39;t look hard, but is there a setting I&#39;m missing? Thanks for any help!

I can see that tutorials and docs all suggest using Amplify for registering with Pinpoint, but I seem to have massive difficulty in getting it configured and working. I&#39;ve downloaded the mobile analytics sdk and am using the following code: AWS.config.credentials = new AWS.CognitoIdentityCredentials({ IdentityPoolId: &#39;eu-west-1:xxx&#39;, Logins: { &#39;cognito-idp.eu-west-1.amazonaws.com/eu-west-1_xxx&#39;: result.getIdToken().getJwtToken() } }); app.mobileAnalyticsClient = new AMA.Manager({ appId : "xxx" // Pinpoint AppId }); console.log("creating mobile analystics client"); var p = app.mobileAnalyticsClient.startSession(); console.log("started mobile analystics session"); var q = app.mobileAnalyticsClient.createEvent(&#39;LoginEvent&#39;); console.log("recording login event"); var r = app.mobileAnalyticsClient.submitEvents(); console.log("submitting mobile analystics events"); console.log("responses: " + JSON.stringify(p)); console.log("responses: " + JSON.stringify(q)); console.log("responses: " + JSON.stringify(r)); i dont get any errors in the log, but im not getting anything in my pinpoint console. creating mobile analystics client started mobile analystics session recording login event submitting mobile analystics events responses: {"eventType":"_session.start","timestamp":"2020-04-08T08:25:20.917Z","session":{"id":"213de044-d0d3-b844-83ca-e747b0ea3af0","startTimestamp":"2020-04-08T08:25:20.911Z"},"version":"v2.0","attributes":{},"metrics":{}} responses: {"eventType":"LoginEvent","timestamp":"2020-04-08T08:25:20.920Z","session":{"id":"213de044-d0d3-b844-83ca-e747b0ea3af0","startTimestamp":"2020-04-08T08:25:20.911Z"},"version":"v2.0","attributes":{},"metrics":{}} responses: \[]

I&#39;m trying to use a universal (Sandbox & Production) APNS certificate with Pinpoint. Upon uploading it I get the following message: BadRequestException: You provided a certificate of type SANDBOX, which cannot be used to create an application of type iOS Production. Please select an application of type SANDBOX or provide a certificate of type iOS Production I&#39;ve checked that I&#39;m creating the universal certificate and exporting it as a .p12. Pinpoint seems to thing it is a SANDBOX certificate. What am I doing wrong?

My customer is using SES’s SMTP capability to allow a solution to send emails. Hence the solution points to SES’s SMTP hostname, port and credentials. This works fine. They are looking to add open/tracking to these emails via Pinpoint (ie writes open, bounce events to Kinesis), and they want to setup a Pinpoint project, and utilize an SMTP interface for that too. Question is – can they re-use the existing IAM account that they have setup for SES, or do they need to create a new one in Pinpoint, ie go into Pinpoint -> select the project -> email -> Sending methods -> Generate SMTP credentials? Thank you

Hi, I'm trying to "add a new" email endpoint using the aws cli and I run into this error: ``` An error occurred (NotFoundException) when calling the UpdateEndpoint operation: Resource not found ``` Any help is appreciated. Below is my command and payload. The endpoint-id below is a guid which I generated. ``` $ cat cmd aws pinpoint update-endpoint \ --application-id testProject \ --endpoint-id "43498e83-9dae-4ce6-bb12-8e08e3699776" \ --endpoint-request file://newemailuser.json $ cat newemailuser.json { "ChannelType": "EMAIL", "Address": "user@example.com", "OptOut": "NONE", "Attributes": { "interests": [ "technology", "music", "travel" ] }, "Metrics": { "technology_interest_level": 9.0, "music_interest_level": 6.0, "travel_interest_level": 4.0 }, "Demographic": { "AppVersion": "1.0", "Make": "apple", "Model": "iPhone", "ModelVersion": "8", "Platform": "ios", "PlatformVersion": "11.3.1", "Timezone": "America/Los_Angeles" }, "Location": { "Country": "US", "City": "Seattle", "PostalCode": "98121", "Latitude": 47.61, "Longitude": -122.33 }, "User": { "UserAttributes": { "name": [ "John", "Doe" ], "gender": [ "male" ], "age": [ "39" ] }, "UserId": "john_doe" } } ``` Edited by: kmyn on May 28, 2019 9:44 AM

Hi there I'm trying to figure out how to set the 'From' name or alias in Pinpoint. My use case for Pinpoint is as a large-scale email campaign manager. I'd like to be able to setup 'identities' within Pinpoint's email channel which would ideally consist of an email address and from name (Joe Bloggs <joe.bloggs@example.com>). Is something like this possible? If so, where? I've seriously looked through every bit of documentation that I can trying to find this one small thing. I'd just like to be able to send emails and have them be from a name and not from an email address. Many thanks in advance for any help!

Hi all, I would like to access the pinpoint API directly from the browser , I am using Cognito User Pools with federated Identity. I am getting CORS errors even if the requests are signed correctly (with proper permissions for authenticated roles). Is that possible even though https://github.com/aws/aws-sdk-js/blob/master/SERVICES.md, the list says the pinpoint service does not allow CORS ? The amplify analytics package is sending events to the pinpoint api so I guess it should be, no? Thanks very much for the help

I'm attempting to get AWS Pinpoint to send notifications to my Android app. I have gone through the setup testing instructions here: https://aws-amplify.github.io/docs/android/push-notifications I'm able to get a Pinpoint client device token and send a message with the Pinpoint test messaging console. Once I send the message I get the following stacktrace in my log: 2019-04-11 11:56:34.757 8880-9196/com.example E/EventRecorder: Unable to successfully deliver events to server. Events will be saved, error likely recoverable.Cognito Identity not configured com.amazonaws.AmazonClientException: Cognito Identity not configured at com.amazonaws.mobile.client.AWSMobileClient.getCredentials(AWSMobileClient.java:352) at com.amazonaws.services.pinpoint.AmazonPinpointClient.invoke(AmazonPinpointClient.java:4024) at com.amazonaws.services.pinpoint.AmazonPinpointClient.putEvents(AmazonPinpointClient.java:3074) at com.amazonaws.mobileconnectors.pinpoint.internal.event.EventRecorder.submitEventsAndEndpoint(EventRecorder.java:366) at com.amazonaws.mobileconnectors.pinpoint.internal.event.EventRecorder.submitEventsAndEndpoint(EventRecorder.java:344) at com.amazonaws.mobileconnectors.pinpoint.internal.event.EventRecorder.processEvents(EventRecorder.java:315) at com.amazonaws.mobileconnectors.pinpoint.internal.event.EventRecorder$1.run(EventRecorder.java:240) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1167) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:641) at java.lang.Thread.run(Thread.java:914) The stacktrace suggests I need "Cognito Identity" for messaging to work, but I don't want that service as I already have user management/authentication process built. How do I resolve this issue? Thank you. Edited by: Paris on Apr 12, 2019 4:04 AM

Hi I have a usecase where i need to include custom data generated dynamically in the email body. Is there a way to refer that within the template? I was hoping to use the attributes or user.userAttributes for the same. From the forum these are the ones I have tried and dint work in the html content. {Attribute.myCustom} {{Attribute.myCustom}} \{{Attribute.myCustom}} {{{{Attribute.myCustom}}}} Use Case I want to send an email in my campaigns having the following format. ---------------------------- Hi {CustomerName}, Please do something about the following Then a table of data {AccountId},{Account Contact} ... Regards Well Wisher ---------------------------

I have read the documentation for creating segments, but I still don't completely understand. I understand there are two segment types: Dynamic and Static. The static is built using an import from a csv located on S3. My understanding is that list is immutable and cannot be added to. I believe that I need to have a dynamic segment since I will be adding/ removing users all the time and maybe updated the track attributes to be used in filter. I also see that you can add endpoints (users) from the commandline/SDK, but I don't see a parameter to assign them to a segment. My question is this, how to generate a base segment to be used for a dynamic segment without importing which I understand to be static and then how to add endpoints to the segment? I am just unclear how to setup and it seems the document is clear to me when it comes to creating a dynamic segment. Any help is appreciated, thanks

Hi, I am trying to send a text message to a phone using AWSSDK.Pinpoint using Visual Studio (VB.NET or C#). I have written some code, but am not sure where to specify a mobile phone number yet. ``` Public Function Send(sendMessage As SendMessageInfo) As String Implements ISendMessage.Send Dim ppClient As New AmazonPinpointClient Dim ppSMSMessage As New SMSMessage With { .Body = sendMessage.Message, .MessageType = MessageType.PROMOTIONAL, .SenderId = "ACG", .Keyword = "ACG" } Dim ppMessageConfiguration As New DirectMessageConfiguration With { .SMSMessage = ppSMSMessage } Dim ppAddressConfiguration As New Dictionary(Of String, AddressConfiguration) Dim ppMessageRequest As MessageRequest Dim ppRequest As SendMessagesRequest Dim ppResponse As SendMessagesResponse Dim ppEndpoints = New Dictionary(Of String, EndpointSendConfiguration) ppAddressConfiguration.Add("1", New AddressConfiguration With { .ChannelType = ChannelType.SMS }) ppMessageRequest = New MessageRequest With { .MessageConfiguration = ppMessageConfiguration, .Addresses = ppAddressConfiguration } ppRequest = New SendMessagesRequest With { .ApplicationId = "ACG", .MessageRequest = ppMessageRequest } ppResponse = ppClient.SendMessages(ppRequest) Return ppResponse.HttpStatusCode.ToString End Function ``` Note: I am already using S3 and SNS is working using AWSAccessKey and AWSSecretKey in the Web.config (eu-west-1) I am currently getting "HttpErrorResponseException: The remote server returned an error: (404) Not Found." Previously, I was getting an error related to 'mobiletargeting' which I got around by adding an IAM group, and assigning it to the user. Also, I was wondering if it possible to send the text message and receive a reply straight to e-mail? Any help would be greatly appreciated. Thanks,