Unanswered Questions tagged with Amazon Connect
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I've integrated AWS connect stream with my ReactJs website and works well. I just need to add my site URL in Approved domains list and connect stream works find. what I want to achieve is I want to...
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106
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asked 3 months agolg...
Hello, i am trying a free version of the amazon vps
For the first 2 days it worked, even if quite slow, now it's 2 days that i am trying to connect with my remote connection but it's not possible, it...
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66
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asked 3 months agolg...
Hi,
I am trying to schedule a team where agents work one week on an earlies shift pattern, a 2nd week on a lates pattern. So effectively the shift pattern rotates once every 14 days. How do I do...
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87
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asked 3 months agolg...
Hi Team,
Does key highlights works in Amazon Connect contact search for chats?
I have been testing it out. I see for voice calls the key high lights are coming as Issue, Outcome, but it is not...
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135
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asked 4 months agolg...
I'm trying to use the GetMetricDataV2Command to retrieve Abandoned Contacts over the past 7 days with an interval of per Day. Here is my code:
const input = {
EndTime: new Date(),
Filters:...
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44
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asked 4 months agolg...
When we have more content in a specific search result in Amazon connect wisdom, edge of the scroll bar is getting hided and because of this we are not able to see all the content of a search...
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32
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asked 5 months agolg...
I have integrated ServiceNow with Amazon Connect Wisdom for accessing knowledge articles. However, I am encountering an issue where all articles from ServiceNow are being retrieved, but I need only...
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145
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asked 5 months agolg...
How can I connect My App on bubble.io to Amazon, so that i can get list of data like sales, product and orders on amazon to show in my bubble for different users
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143
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asked 6 months agolg...
Hey guys
I'm using Amazon Lex in pt_BR with Slot type
AMAZON.Number
The documentation states that this slot Converts words or numbers that express a number into digits, including decimal...
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137
views
asked 6 months agolg...
Hello there!
I have trying to create a chatbot with Amazon Lex V2. Im was adjusting the behavior of the bot i encountered with a issue.
I have this flow => Initial Response → Confirmation →...
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205
views
asked 6 months agolg...
One of our clients is migrating their salesforce instance to Hyperforce. Salesforce has identified some organizations that may be using Salesforce Express Connect (SEC), which provides direct...
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93
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asked 6 months agolg...
Hi Team,
I've come across missing CTRs for contact ids.
An example scenario is a failed outbound call where the reason for failure could've been something on the agent workstation end (from the...
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81
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asked 7 months agolg...