Unanswered Questions tagged with Amazon Connect
Content language: English
Select up to 5 tags to filter
Sort by most recent
Browse through the questions and answers listed below or filter and sort to narrow down your results.
Is there a way to have the options for a Dropdown form component be dynamic? I am just wanting to query for values that are specific to the authenticated caller and populate the dropdown options with...
0
answers
0
votes
61
views
asked 9 months agolg...
Assume Kinesis data stream is enabled within Amazon connect flow. During IVR flow, customer is connected to agent. In this realtime voice conversation, I assume we can retrieve audio stream from...
0
answers
0
votes
177
views
asked 9 months agolg...
I have a connection from my Amazon Connect instance to Salesforce, which uses AC as the dialer. I also now required to connect Gong to Amazon Connect, in order to process the recordings located in the...
0
answers
0
votes
93
views
asked 9 months agolg...
We experienced a situation where our contact center stopped receiving inbound calls because a rest API function with Service cloud voice failed. We discovered and resolved the problem. Now, we're...
0
answers
0
votes
64
views
asked 9 months agolg...
When Voice ID is enabled, even though a Caller may be Authenticated during the current interaction, the Voice ID section at the top of the CCP window remains with the caption "Insufficient audio. Ask...
0
answers
0
votes
66
views
asked 9 months agolg...
I have an amazon connect flow and an amazon lex bot with only 1 intent. I want the bot to invoke the intent if there is no user input for x seconds instead of ending the call. Is that possible?
0
answers
0
votes
190
views
asked 9 months agolg...
We are auto opening Amazon Connect Chat widget and it takes about 6 seconds to establish connection and post first message. I do see some pre-load page errors, but I don't think that is causing this....
0
answers
0
votes
124
views
asked 9 months agolg...
Has anyone got an example of creating a response card, via the Lex Console using the customisable payload option in the advanced options for a slot prompt?
I have tried numerous JSON content without...
0
answers
0
votes
56
views
asked 9 months agolg...
I'm using Amazon Connect and setting up the widget on my web page. All goes well, except the widget has a margin style that conflicts with a style on the host website page.
The style on the host...
0
answers
0
votes
67
views
asked 10 months agolg...
I am working on a white-label applications that dynamically applies the branding for multiple clients.
I want to add Amazon Connect chat widget on this website. Now I am aware I can set default...
0
answers
0
votes
105
views
asked 10 months agolg...
I have recently set up an integration between a Salesforce sandbox and a test instance of Amazon Connect. After installing the CTI and creating a new AC CTI Adapter as per instructions from [Amazon...
0
answers
0
votes
113
views
asked a year agolg...
I am brand new to using AWS and trying to connect to Perforce. I have created my stack and followed the instruction using the P4PublicIP, user name and password but I keep receiving this...
0
answers
0
votes
83
views
asked a year agolg...