Unanswered Questions tagged with Amazon Connect
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Assume Kinesis data stream is enabled within Amazon connect flow. During IVR flow, customer is connected to agent. In this realtime voice conversation, I assume we can retrieve audio stream from...
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172
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asked 8 months agolg...
I have a connection from my Amazon Connect instance to Salesforce, which uses AC as the dialer. I also now required to connect Gong to Amazon Connect, in order to process the recordings located in the...
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88
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asked 8 months agolg...
We experienced a situation where our contact center stopped receiving inbound calls because a rest API function with Service cloud voice failed. We discovered and resolved the problem. Now, we're...
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60
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asked 8 months agolg...
When Voice ID is enabled, even though a Caller may be Authenticated during the current interaction, the Voice ID section at the top of the CCP window remains with the caption "Insufficient audio. Ask...
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66
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asked 9 months agolg...
I have an amazon connect flow and an amazon lex bot with only 1 intent. I want the bot to invoke the intent if there is no user input for x seconds instead of ending the call. Is that possible?
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183
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asked 9 months agolg...
We are auto opening Amazon Connect Chat widget and it takes about 6 seconds to establish connection and post first message. I do see some pre-load page errors, but I don't think that is causing this....
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120
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asked 9 months agolg...
Has anyone got an example of creating a response card, via the Lex Console using the customisable payload option in the advanced options for a slot prompt?
I have tried numerous JSON content without...
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53
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asked 9 months agolg...
I'm using Amazon Connect and setting up the widget on my web page. All goes well, except the widget has a margin style that conflicts with a style on the host website page.
The style on the host...
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65
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asked 9 months agolg...
I am working on a white-label applications that dynamically applies the branding for multiple clients.
I want to add Amazon Connect chat widget on this website. Now I am aware I can set default...
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101
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asked 10 months agolg...
I have recently set up an integration between a Salesforce sandbox and a test instance of Amazon Connect. After installing the CTI and creating a new AC CTI Adapter as per instructions from [Amazon...
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111
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asked 10 months agolg...
I am brand new to using AWS and trying to connect to Perforce. I have created my stack and followed the instruction using the P4PublicIP, user name and password but I keep receiving this...
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80
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asked a year agolg...
queue is not workinglg...
Hello,
I’m writing to you to ask for your help. We were using this guide for creating notifications - https://developer-docs.amazon.com/sp-api/docs/notifications-api-v1-use-case-guide Unfortunately,...
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96
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asked a year agolg...