Questions tagged with Amazon Connect
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How to contact a aws data center
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answers
0
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141
views
asked 3 months agolg...
Does anyone have a working JavaScript example of successfully initializing the AmazonConnectSDK that is hosted on GitHub and used for third-party apps in Agent Workspace? All I want to do at this...
Accepted AnswerAmazon Connect
2
answers
0
votes
147
views
asked 3 months agolg...
I want to cancel my advance auto tasks in Amazon bot
0
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0
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95
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asked 3 months agolg...
Getting below errror when i try to claim Phone number on newly created amazon connect instance.
Please try again. If you need help, contact AWS Support.
The allowed limit for claimed phone numbers has...
1
answers
0
votes
141
views
asked 3 months agolg...
Is there a way to force password change for all users in Amazon Connect? We have around 400 users; we know we can do it one by one on the /users page, but is there an API/process we can do to do it...
1
answers
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136
views
asked 3 months agolg...
We have setup a complete integration of Amazon connect and salesforce using AC CTI adaptor in Salesforce.
We have enabled chat contacts, and the chats are coming through.
Upon accepting the chat, we...
0
answers
1
votes
364
views
asked 3 months agolg...
Hi,
I am facing an issue where I created a new AWS account for a customer and we added the Amazon Connect service, however after building almost everything and claiming a new phone number I couldn't...
Accepted AnswerAmazon Connect
2
answers
0
votes
194
views
asked 3 months agolg...
Hi, Do metrics concerning how long it takes agents to pickup incoming Connect calls include the time it takes to play agent/customer whisper prompts?
e.g.
for the SL X metric:
> A contact is...
1
answers
0
votes
120
views
asked 3 months agolg...
I've integrated AWS connect stream with my ReactJs website and works well. I just need to add my site URL in Approved domains list and connect stream works find. what I want to achieve is I want to...
0
answers
0
votes
105
views
asked 3 months agolg...
Hello, i am trying a free version of the amazon vps
For the first 2 days it worked, even if quite slow, now it's 2 days that i am trying to connect with my remote connection but it's not possible, it...
0
answers
0
votes
65
views
asked 3 months agolg...
If we set up call center agents and have them associated to multiple queues that have default DID's associated to them, how does said call center agent get an option to select a DID of choice for...
1
answers
1
votes
113
views
asked 3 months agolg...
I'm exploring ways to integrate telephone calls received in Amazon Connect with an internal application that processes audio via WebSockets. The goal is to redirect certain incoming telephone calls...
2
answers
0
votes
227
views
asked 3 months agolg...