Questions tagged with Amazon Connect
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Our current setup is just for the purpose of chat and SMS, so we have disabled all the telephony options, but with the current setup it keeps asking for the video permission and once the permission is...
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7
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asked 28 minutes agolg...
I am developing a real-time chat application using AWS Streaming APIs, Amazon Lex, Amazon Connect, etc. I need a functionality where if a customer does not reply within a specific time frame, their...
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51
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asked 17 hours agolg...
Hello Forums
I have been attempting to run any command from CloudShell and cannot seem to get the Instance ID to read. Is there a syntax missing?
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[cloudshell-user@]$ aws connect...
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51
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asked 20 hours agolg...
My toll free number not working .this number was assign to me but after 20 days of using this number its not working after one ring it start giving tone any one can help me in this so please help me I...
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107
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asked 6 days agolg...
I have embeded the amazon connect with amazon connect streams API, And i am using popup to login in amazon connect.
But when i Access my EC2 instance URL it sows me the following Error
![Enter image...
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61
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asked 6 days agolg...
We recently used the Service Cloud Voice with Amazon Connect, it is working fine. However, we wanted to implement a round-robin assignment for our agents on the Amazon Connect side as this cannot be...
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61
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asked 7 days agolg...
I would like to delete a few routing profiles that were created when the instance was stood up. However the documentation is not clear and sends you through 10 other docs that have nothing to do with...
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86
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asked 7 days agolg...
Hello AWS Community,
I am currently working on a project where maintaining the order of messages in an SQS queue is critical. I'm using an SQS FIFO queue with the expectation that messages will be...
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95
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asked 7 days agolg...
I have a Lex bot with a single intent, I have added multiple slots. in these slot I have builtin slot with the name "AppointmentDate" with a prompt "Which day would you like". I am using a Lambda to...
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113
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asked 7 days agolg...
Hello all,
Does anyone have any in depth knowledge on how transferring to an external number works in Connect? I'm specifically interested in if there is (or should be) a difference in billing for...
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103
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asked 8 days agolg...
How to get inputTranscript i.e. customers first words in a Lex bot back into Amazon Connect flowlg...
I have a Lex VOICE bot that asks.."What can I help you with today?" when it is first invoked. I am wondering if there's an easy way to capture the customer's first words transcribed as text so I can...
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138
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asked 9 days agolg...
Hi, We are facing Issue on Chat Channel.
After Customer and Agent interaction is done, Customer need to continue with some other service. Hence Agent is transferring the Chat interaction to another...
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125
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asked 9 days agolg...