Unanswered Questions tagged with Amazon Connect
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I have a Lex bot with a single intent, I have added multiple slots. in these slot I have builtin slot with the name "AppointmentDate" with a prompt "Which day would you like". I am using a Lambda to...
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137
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asked 9 days agolg...
Hi, We are facing Issue on Chat Channel.
After Customer and Agent interaction is done, Customer need to continue with some other service. Hence Agent is transferring the Chat interaction to another...
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129
views
asked 11 days agolg...
Hi,
I'm currently working on customizing the Agent Workspace in Amazon Connect and need some guidance on creating a grid-like user interface. My goal is to display data in a tabular format similar to...
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334
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asked 20 days agolg...
Hi Guys !!!
I'm currently facing a persistent issue while integrating Amazon Connect with Shopify. Despite several troubleshooting steps, the problem remains unresolved. Here's what I've tried so...
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451
views
asked 20 days agolg...
Hi All,
I am trying to test an Amazon Connect chat through a google site. When loading, I get the error:
We’re unable to load chat at this time. Please refresh the page to retry, or try again later...
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78
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asked 21 days agolg...
![401 unauthorized](/media/postImages/original/IMfp6bDytcQBi8scnGJUvcHg)
I am using Java implementation for Jwt token generation. and then providing it inside the communication widget's **authenticate...
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106
views
asked 2 months agolg...
How can I ensure that the communication widget launches automatically when there's an ongoing chat session, even if I switch webpages? The current option, 'skipIconButtonAndAutoLaunch,' doesn't seem...
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87
views
asked 2 months agolg...
Agents are reporting that when they try to change **agent status ** on CTI phone widget, it takes a very long time to reflect changes in CTI phone wight in integrated salesforce page.
Example: one of...
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75
views
asked 2 months agolg...
Have you ever seen an instance where the customer has connected via chat (streams API) and they are chatting then the agent thinks they have left as they have not responded to the messages they have...
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87
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asked 2 months agolg...
Hi team,
I'm using a lambda function to create an agent view in Amazon Connect. The JSON code I have works fine, however, the variables are not populating when I'm using the Lambda response. For...
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150
views
asked 2 months agolg...
Hello,
I am trying to remove the need for a Lambda to run on every call that is pulling a list from DynamoDB and converting it into a JSON structure to populate a dropdown in a view. I have created a...
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80
views
asked 3 months agolg...
Hello - I'm looking for some feedback on how to implement monitor/barge into a supervisor escalation task. The task I created for negative sentiment works fine but the agent workspace only has a link...
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58
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asked 3 months agolg...