Unanswered Questions tagged with Amazon Connect
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Agent taking inbound calls through SCV based CCP via Deskphone. Sometimes his call getting missed very frequently. When i am checking logs found below details in logs,
Available--> Pending...
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172
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asked 9 months agolg...
Hello,
I'm unable to follow the Setting up the ExecuteAwsService Named Credential
step in this...
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0
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87
views
asked 9 months agolg...
"Resource not found of Type: ContactFlowId" - But it's right there. WhatsApp <-> Amazon Connectlg...
I'm connecting WhatsApp to my Amazon Connect instance. And for that I'm following these steps as laid out in this AWS Blog:...
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136
views
asked 9 months agolg...
Implemented service cloud voice in connection with amazon connect facing around 10 - 20 secs delay to route call to salesforce
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84
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asked 9 months agolg...
Is there a way to have the options for a Dropdown form component be dynamic? I am just wanting to query for values that are specific to the authenticated caller and populate the dropdown options with...
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66
views
asked 9 months agolg...
Assume Kinesis data stream is enabled within Amazon connect flow. During IVR flow, customer is connected to agent. In this realtime voice conversation, I assume we can retrieve audio stream from...
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191
views
asked 9 months agolg...
I have a connection from my Amazon Connect instance to Salesforce, which uses AC as the dialer. I also now required to connect Gong to Amazon Connect, in order to process the recordings located in the...
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100
views
asked 9 months agolg...
We experienced a situation where our contact center stopped receiving inbound calls because a rest API function with Service cloud voice failed. We discovered and resolved the problem. Now, we're...
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70
views
asked 10 months agolg...
When Voice ID is enabled, even though a Caller may be Authenticated during the current interaction, the Voice ID section at the top of the CCP window remains with the caption "Insufficient audio. Ask...
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70
views
asked 10 months agolg...
I have an amazon connect flow and an amazon lex bot with only 1 intent. I want the bot to invoke the intent if there is no user input for x seconds instead of ending the call. Is that possible?
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199
views
asked 10 months agolg...
We are auto opening Amazon Connect Chat widget and it takes about 6 seconds to establish connection and post first message. I do see some pre-load page errors, but I don't think that is causing this....
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131
views
asked 10 months agolg...
Has anyone got an example of creating a response card, via the Lex Console using the customisable payload option in the advanced options for a slot prompt?
I have tried numerous JSON content without...
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59
views
asked 10 months agolg...