Questions tagged with Amazon Connect
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I'm working on integrating Amazon Connect into our contact center solution, and I need to implement functionality for transferring contacts from one queue to another programmatically. I've been...
Accepted AnswerAmazon Connect
2
answers
1
votes
218
views
asked 2 months agolg...
I have created an AWS Lex chatbot. In the intent, I created a built-in slot with a prompt. When the slot doesn't get the expected value it asks for the input again and again. I want to limit the slot...
1
answers
0
votes
174
views
asked 2 months agolg...
I have embedded the amazon connect streams and built an Custom CCP controls over it. I want to show the call timers on my custom CCP. I have searched and read the documentation of amazon connect...
Accepted AnswerAmazon Connect
1
answers
0
votes
125
views
asked 2 months agolg...
I have set up an AWS Connect instance in AU (ap-southeast-2).
I want to have phone numbers in Canada.
According to the document, the inbound number supported is...
Accepted AnswerAmazon Connect
1
answers
0
votes
119
views
asked 2 months agolg...
I'm looking to automate reports by creating a custom dashboard on our web app. For this, I'm testing with the `GetMetricDataV2` API. Every metric data I receive coincides with the data I see on the...
Accepted AnswerAmazon Connect
3
answers
0
votes
205
views
asked 2 months agolg...
Need to schedule the extraction of the report daily for the incoming call details including the customer phone number and the agent attended to the call similar to the details that are presented in...
2
answers
0
votes
272
views
asked 2 months agolg...
I am using the startOutboundVoiceContact API in AWS Connect, to make outbound calls to customers to notify them about some information regarding their service. The "message" that the customer hears,...
1
answers
0
votes
146
views
asked 2 months agolg...
I was Trying to get "agent non-response" details of an agent and i found that in Amazon connect >> historical metrics >> Agents. when i add a filter "Contacts abandoned", it is not showing the data. I...
3
answers
0
votes
261
views
asked 2 months agolg...
Hi Team,
Does anyone know where I can do a workshop for Amazon Connect Step-by-step guide.
Please share the link here.
Thanks
1
answers
0
votes
218
views
asked 2 months agolg...
I am trying to follow this instruction to import my AWS Pinpoint SMS number to Amazon Connect: https://docs.aws.amazon.com/connect/latest/adminguide/setup-sms-messaging.html
However, I am stuck at...
2
answers
0
votes
198
views
asked 2 months agolg...
We have an integration between Amazon Connect & Salesforce.
We have roughly 6 Queues, all divided into different sales teams. Each route should have this rule: Find the owner of the lead, and assign...
1
answers
0
votes
308
views
asked 2 months agolg...
Im using two Contact flows: Sample SCV Omni-Channel Subflow - Basic Routing With Case Creation & Sample SCV Inbound Flow. In one of these two, there is an apperant voice saying " Transferring your...
Accepted AnswerAmazon Connect
2
answers
0
votes
169
views
asked 2 months agolg...