Unanswered Questions tagged with Amazon Connect
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HI Team,
I've embed the CCP into Salesforce using the Amazon Connect CTI Adapter package. I added my SF domain name URL and URL of the AC_LightningAdapter visualforce page in the Approved Origins,...
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210
views
asked 3 days agolg...
Through the standard CTI integration with Salesforce, our team is attempting to route voicemail as tasks to agents. Within Salesforce, we would like to access attributes associated with this task,...
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230
views
asked 9 days agolg...
I have a Lex bot with a single intent, I have added multiple slots. in these slot I have builtin slot with the name "AppointmentDate" with a prompt "Which day would you like". I am using a Lambda to...
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189
views
asked 24 days agolg...
Hi, We are facing Issue on Chat Channel.
After Customer and Agent interaction is done, Customer need to continue with some other service. Hence Agent is transferring the Chat interaction to another...
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142
views
asked a month agolg...
Hi Guys !!!
I'm currently facing a persistent issue while integrating Amazon Connect with Shopify. Despite several troubleshooting steps, the problem remains unresolved. Here's what I've tried so...
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476
views
asked a month agolg...
Hi All,
I am trying to test an Amazon Connect chat through a google site. When loading, I get the error:
We’re unable to load chat at this time. Please refresh the page to retry, or try again later...
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110
views
asked a month agolg...
![401 unauthorized](/media/postImages/original/IMfp6bDytcQBi8scnGJUvcHg)
I am using Java implementation for Jwt token generation. and then providing it inside the communication widget's **authenticate...
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107
views
asked 2 months agolg...
How can I ensure that the communication widget launches automatically when there's an ongoing chat session, even if I switch webpages? The current option, 'skipIconButtonAndAutoLaunch,' doesn't seem...
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88
views
asked 2 months agolg...
Agents are reporting that when they try to change **agent status ** on CTI phone widget, it takes a very long time to reflect changes in CTI phone wight in integrated salesforce page.
Example: one of...
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85
views
asked 3 months agolg...
Have you ever seen an instance where the customer has connected via chat (streams API) and they are chatting then the agent thinks they have left as they have not responded to the messages they have...
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97
views
asked 3 months agolg...
Hi team,
I'm using a lambda function to create an agent view in Amazon Connect. The JSON code I have works fine, however, the variables are not populating when I'm using the Lambda response. For...
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answers
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153
views
asked 3 months agolg...
Hello,
I am trying to remove the need for a Lambda to run on every call that is pulling a list from DynamoDB and converting it into a JSON structure to populate a dropdown in a view. I have created a...
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answers
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89
views
asked 4 months agolg...