Questions tagged with Amazon Connect
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Hi, We are facing Issue on Chat Channel.
After Customer and Agent interaction is done, Customer need to continue with some other service. Hence Agent is transferring the Chat interaction to another...
0
answers
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144
views
asked a month agolg...
I couldn't find anything in the pricing documentation for Connect, so I want to say no?
https://aws.amazon.com/connect/pricing/
What about having Connect do a translation of text in the Play Prompt...
2
answers
0
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428
views
asked a month agolg...
I'm using amazon connect widget script with custom button, when user click on the custom button(Chat with US), we open an custom form where we ask for there name and email id, and when they submit the...
1
answers
0
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431
views
asked a month agolg...
Hi Team , i am trying to implement the voice mail for amazon connect with this solution -
https://github.com/amazon-connect/voicemail-for-amazon-connect
but this solution is decommissioned and is...
4
answers
0
votes
488
views
asked a month agolg...
Call-Logs Retrievallg...
Hello, please how can I retrieve the Call-Logs from Amazon Connect that are displayed on the Instance site under the Contact Search category, with all the fields in there programmatically. I am using...
1
answers
0
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383
views
asked a month agolg...
Is the "Latest" flow (in flow designer) the latest Saved or Published flow?
I searched the word "Latest" in the AWS Connect Documentation but couldn't find an answer.
Maybe a note should be added to...
Accepted AnswerAmazon Connect
1
answers
0
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403
views
asked a month agolg...
Hi,
I am currently in need of mobile number from Amazon connect for my business requirements. currently there is no number available to claim, hence I have raised the request with the support agent....
1
answers
0
votes
441
views
asked 2 months agolg...
Hi
I am trying to create a new connect flow using the 'show view' block - this flow has no amazon lex bots. The 'show view' block keeps resulting in an error and I can't figure out why - am I able...
3
answers
0
votes
452
views
asked 2 months agolg...
Hi Team,
I'm trying to configure Lex interaction through Connect chat. I have configured following contact flow:
1. Entry --> Get Customer Input --> welcome message
2. Based on customer question Lex...
3
answers
0
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423
views
asked 2 months agolg...
Is there anyway that I could see my queue stats (ex: Total call waiting, Number of agents available) in my agent workspace?
4
answers
0
votes
417
views
asked 2 months agolg...
Hi,
I'm currently working on customizing the Agent Workspace in Amazon Connect and need some guidance on creating a grid-like user interface. My goal is to display data in a tabular format similar to...
1
answers
0
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360
views
asked 2 months agolg...
Hi Guys !!!
I'm currently facing a persistent issue while integrating Amazon Connect with Shopify. Despite several troubleshooting steps, the problem remains unresolved. Here's what I've tried so...
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answers
0
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482
views
asked 2 months agolg...