Questions tagged with Amazon Connect
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Hello,
I've seen aws articles on certifications. I know that cloud practitioner is fundamental cert. But i couldn't get a conclusion on certification path regarding amazon contact center. what all are...
2
answers
0
votes
89
views
asked 23 days agolg...
Hello,
I've created successful multiple instances in EC2 with correct network parameters (ports 22, 80 and 443 open), but unfortunately I still cannot connect or ping to the VMs, even if I have...
2
answers
0
votes
151
views
asked a month agolg...
when a customer calls business A case will be created. But it is not creating recently.
1
answers
0
votes
79
views
asked a month agolg...
Hi
I am facing continuous issue with Amazon Connect Login URL, even after changing browser as well deleting cookies from the browser. Infact, currently I am forced to use![Enter image description...
4
answers
0
votes
152
views
asked a month agolg...
Hi,
I have existing phone numbers in service for Zendesk Talk, what is the best way to reuse these numbers in AWS Connect with minimal downtime?
Thanks.
2
answers
0
votes
81
views
asked a month agolg...
I was trying to finish the workshop Amazon Connect forecasting, capacity planning, and scheduling workshop. While doing the workshop I have encounter this problem with Published Schedule calendar. ...
Accepted AnswerAmazon Connect
2
answers
0
votes
101
views
asked a month agolg...
Hi, i have done all the settings correctly and my SSh connection is also done, and at the end, its showing me this message:
Failed to connect to your instance
Error establishing SSH connection to...
1
answers
0
votes
382
views
asked a month agolg...
I have a scenario:
I want a build a bot that requires the customer to enter an 6 digit Registration number. while then a 4 digit pin. the 6 digit registration prompt is inside Amazon Connect....
1
answers
0
votes
392
views
asked a month agolg...
We have setup Salesforce integration with AWS connect and in the guidelines it asks to include the setup of kinesis. But why do we need Kinesis?
Someone please advise.
Thanks Mario
2
answers
0
votes
109
views
asked a month agolg...
I'm working on integrating Amazon Connect into our contact center solution, and I need to implement functionality for transferring contacts from one queue to another programmatically. I've been...
Accepted AnswerAmazon Connect
2
answers
1
votes
189
views
asked a month agolg...
I have created an AWS Lex chatbot. In the intent, I created a built-in slot with a prompt. When the slot doesn't get the expected value it asks for the input again and again. I want to limit the slot...
1
answers
0
votes
147
views
asked a month agolg...
I have embedded the amazon connect streams and built an Custom CCP controls over it. I want to show the call timers on my custom CCP. I have searched and read the documentation of amazon connect...
Accepted AnswerAmazon Connect
1
answers
0
votes
103
views
asked a month agolg...