Questions tagged with Amazon Connect
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Hello - I'm looking for some feedback on how to implement monitor/barge into a supervisor escalation task. The task I created for negative sentiment works fine but the agent workspace only has a link...
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59
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asked 3 months agolg...
IU Builder is showing it Ok:
![Enter image description here](/media/postImages/original/IMws02K7joQ-qZ8lLzFyb42g)
But when view is rendered, is working same as input text field, ?.
![Enter image...
Accepted AnswerAmazon Connect
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107
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asked 3 months agolg...
How do I pass a token or ContactId to chat INIT function so as not to create new session every time? I'd like the chat to continue as the same user while moving from page to page. We are embedding the...
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109
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asked 3 months agolg...
Hello, the situations is:
In our custom view: we have the schema that appear at left side panel (*at `https://leads-eng.my.connect.aws/views/<viewId>`*)
![Enter image description...
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105
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asked 3 months agolg...
For example "Get Customer Input" block exits with "Error" branch. I whant to make a call to lambda function and provide some information about error to lambda. Is there any way to get error...
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105
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asked 3 months agolg...
I understand how to build bots and use the different message groups like text, SSML, etc. I cannot find a way to get lex to select the right "type" of response for chat vs. voice. For example, let's...
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186
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asked 3 months agolg...
Can Amazon Connect contact lens recognize the speaker's identity using Interaction Transcription?
2
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167
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asked 3 months agolg...
While trying to install Amazon Connect CTI adapater in Salesforce Lighthning, the installation fails with the below error.
Your request to install package "Amazon Connect - Universal Package Winter...
Accepted AnswerAmazon Connect
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131
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asked 3 months agolg...
I wrote a simple program in Javascript (see below) that creates a new Routing Profile in an Amazon Connect instance. It fails with "not authorized to perform: connect:* on resource: * with an...
Accepted AnswerAmazon Connect
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101
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asked 3 months agolg...
Hi
We have been using connect/lex etc for over a year now but have not enabled contact lens. When we do enable contact lens, are we able to retrospectively redact the data from the calls we received...
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193
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asked 3 months agolg...
How to contact a aws data center
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156
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asked 3 months agolg...
Does anyone have a working JavaScript example of successfully initializing the AmazonConnectSDK that is hosted on GitHub and used for third-party apps in Agent Workspace? All I want to do at this...
Accepted AnswerAmazon Connect
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0
votes
167
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asked 3 months agolg...