Questions tagged with Amazon Connect
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Getting below errror when i try to claim Phone number on newly created amazon connect instance.
Please try again. If you need help, contact AWS Support.
The allowed limit for claimed phone numbers has...
1
answers
0
votes
155
views
asked 3 months agolg...
Is there a way to force password change for all users in Amazon Connect? We have around 400 users; we know we can do it one by one on the /users page, but is there an API/process we can do to do it...
1
answers
0
votes
150
views
asked 3 months agolg...
We have setup a complete integration of Amazon connect and salesforce using AC CTI adaptor in Salesforce.
We have enabled chat contacts, and the chats are coming through.
Upon accepting the chat, we...
0
answers
1
votes
371
views
asked 3 months agolg...
Hi,
I am facing an issue where I created a new AWS account for a customer and we added the Amazon Connect service, however after building almost everything and claiming a new phone number I couldn't...
Accepted AnswerAmazon Connect
2
answers
0
votes
219
views
asked 3 months agolg...
Hi, Do metrics concerning how long it takes agents to pickup incoming Connect calls include the time it takes to play agent/customer whisper prompts?
e.g.
for the SL X metric:
> A contact is...
1
answers
0
votes
130
views
asked 3 months agolg...
I've integrated AWS connect stream with my ReactJs website and works well. I just need to add my site URL in Approved domains list and connect stream works find. what I want to achieve is I want to...
0
answers
0
votes
109
views
asked 3 months agolg...
Hello, i am trying a free version of the amazon vps
For the first 2 days it worked, even if quite slow, now it's 2 days that i am trying to connect with my remote connection but it's not possible, it...
0
answers
0
votes
67
views
asked 4 months agolg...
If we set up call center agents and have them associated to multiple queues that have default DID's associated to them, how does said call center agent get an option to select a DID of choice for...
1
answers
1
votes
122
views
asked 4 months agolg...
I'm exploring ways to integrate telephone calls received in Amazon Connect with an internal application that processes audio via WebSockets. The goal is to redirect certain incoming telephone calls...
2
answers
0
votes
244
views
asked 4 months agolg...
I like to use AWS Lambda (similar to sf_operation (destination key) with value like lookup, query etc.) to call a Salesforce Flow which will create a case in Salesforce with passed parameter (Amazon...
1
answers
0
votes
197
views
asked 4 months agolg...
https://aws.amazon.com/solutions/guidance/amazon-connect-real-time-analytics-with-amazon-opensearch-service/
I'm trying to implement the solution shown above, I currently have all of the pieces...
1
answers
0
votes
256
views
asked 4 months agolg...
Hello. I face 2 issues
1. I have a forecasting group where we have 5 queues included and a short-term forecast was generated and published. Contact volume predicts, but Average Handle Time is a...
2
answers
0
votes
140
views
asked 4 months agolg...