Questions tagged with Amazon Connect
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Hello, I'm using Amazon Connect to receive inbound calls.
Now, I'd like to transfer a call to an external number and record the call....
0
answers
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25
views
asked 2 hours agolg...
Hello,
I'm working on a project where we need to intercept Amazon Connect messages in real-time and resend them for further processing.
Could you provide guidance on setting up a system within AWS...
1
answers
0
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49
views
asked 19 hours agolg...
I need to use the Amazon q to generate automatic response in the chat where I should not use the pre defined response, For example like how Amazon q helping as agent assist in amazon connect by...
1
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0
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69
views
asked a day agolg...
Amazon Connect - IaClg...
Hi,
I am not experienced in this topic, but would like to explore.
I did use the CloudFormation "IaC Generator" to generate the template in JSON for my Amazon Connect instance. From the template, I...
4
answers
0
votes
63
views
asked 2 days agolg...
What will happen to the SMS service if DID/TFN (with voice and SMS) is ported to Amazon Connect?lg...
We want to port our TFN and DID phone numbers to Amazon Connect, but it has both voice and SMS services. We can't lose any of our numbers. Not sure what will happen to its SMS capabilities that we are...
1
answers
0
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62
views
asked 3 days agolg...
We have been using AWS Connect for our HVOC using Predictive Dialer. We have our segments and journey created in PinPoint. This is for our voice channel. We noticed the EXPIRED calls started last...
2
answers
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188
views
asked 5 days agolg...
I have been using Amazon Connect for several months. We mainly use the StartOutboundVoiceContact endpoint to trigger the Amazon Connect flow via REST request.
But we encountered the error 429 Too...
1
answers
0
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374
views
asked 5 days agolg...
In an Amazon Connect Contact Flow is there any support to handle this flow through an automated bidirectional stream?
There is a GetCustomerInput action. This action supports Lex integration through...
1
answers
0
votes
265
views
asked 7 days agolg...
So, voice ID for an outbound agent call. I can't get this working and always get "Validation Exception. Call Is Not Connected." in CloudWatch. I have voice ID configured on the outbound whisper flow...
Accepted AnswerAmazon Connect
1
answers
0
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245
views
asked 7 days agolg...
Hi!
I am setting up Amazon Connect test lab and have claimed a number for Australia. But the no. its not hitting the Connect. It just hangs up after one ring. Call flow looks all good. Any one had...
1
answers
0
votes
275
views
asked 7 days agolg...
HI Team,
I've embed the CCP into Salesforce using the Amazon Connect CTI Adapter package. I added my SF domain name URL and URL of the AC_LightningAdapter visualforce page in the Approved Origins,...
0
answers
0
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281
views
asked 8 days agolg...
Our company currently uses a phone number provided by a specific network carrier in the US. We are planning to switch our contact center operations to Amazon Connect. However, we want to retain our...
2
answers
0
votes
299
views
asked 10 days agolg...