Questions tagged with Amazon Connect
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Need to schedule the extraction of the report daily for the incoming call details including the customer phone number and the agent attended to the call similar to the details that are presented in...
2
answers
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276
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asked 2 months agolg...
I am using the startOutboundVoiceContact API in AWS Connect, to make outbound calls to customers to notify them about some information regarding their service. The "message" that the customer hears,...
1
answers
0
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154
views
asked 2 months agolg...
I was Trying to get "agent non-response" details of an agent and i found that in Amazon connect >> historical metrics >> Agents. when i add a filter "Contacts abandoned", it is not showing the data. I...
3
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0
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266
views
asked 2 months agolg...
Hi Team,
Does anyone know where I can do a workshop for Amazon Connect Step-by-step guide.
Please share the link here.
Thanks
1
answers
0
votes
222
views
asked 2 months agolg...
I am trying to follow this instruction to import my AWS Pinpoint SMS number to Amazon Connect: https://docs.aws.amazon.com/connect/latest/adminguide/setup-sms-messaging.html
However, I am stuck at...
2
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0
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203
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asked 2 months agolg...
We have an integration between Amazon Connect & Salesforce.
We have roughly 6 Queues, all divided into different sales teams. Each route should have this rule: Find the owner of the lead, and assign...
1
answers
0
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310
views
asked 2 months agolg...
Im using two Contact flows: Sample SCV Omni-Channel Subflow - Basic Routing With Case Creation & Sample SCV Inbound Flow. In one of these two, there is an apperant voice saying " Transferring your...
Accepted AnswerAmazon Connect
2
answers
0
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171
views
asked 2 months agolg...
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I am using Java implementation for Jwt token generation. and then providing it inside the communication widget's **authenticate...
0
answers
0
votes
107
views
asked 3 months agolg...
How can I ensure that the communication widget launches automatically when there's an ongoing chat session, even if I switch webpages? The current option, 'skipIconButtonAndAutoLaunch,' doesn't seem...
0
answers
0
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88
views
asked 3 months agolg...
1. When we use the Transfer to Phone number contact block in the Amazon Connect contact flow, we hear a ringing tone while transferring a call to a specific number, and we don't want to play that...
1
answers
0
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461
views
asked 3 months agolg...
We want a single reusable module that can be used in all IVR menus to handle No Match and No Input.
We want to set attributes on the flow level so that they are not visible in the contact lens...
1
answers
1
votes
148
views
asked 3 months agolg...
I don't want customer can hear ringing tone while transferring call from Amazon Connect Contact Flow to the External IVR application. In the Transfer to Phone Number contact block in contact flow I...
3
answers
0
votes
177
views
asked 3 months agolg...