Questions tagged with Amazon Connect
Content language: English
Select up to 5 tags to filter
Sort by most recent
Browse through the questions and answers listed below or filter and sort to narrow down your results.
Agents are reporting that when they try to change **agent status ** on CTI phone widget, it takes a very long time to reflect changes in CTI phone wight in integrated salesforce page.
Example: one of...
0
answers
0
votes
85
views
asked 3 months agolg...
Toll Free or DID +55lg...
Is it possible to allocate a number in Brazil?
I read this 2022 publication (https://aws.amazon.com/pt/about-aws/whats-new/2022/12/amazon-connect-did-toll-free-numbers-available-brazil/) and in the...
1
answers
0
votes
98
views
asked 3 months agolg...
Phone number migration from one instance to another instance in the same region and account [Canada]lg...
I am facing issue to migrate the phone number from one instance to another AWS Connect instance. The steps are simple, I am not getting any error, but no result as well. it is still with the old...
1
answers
0
votes
138
views
asked 3 months agolg...
Hi!
I'm trying to create a POC using Connect to place an outbound call. Then, I need to be able to capture the customer's audio, convert it to text using Amazon Transcribe, send that text...
1
answers
0
votes
833
views
asked 3 months agolg...
I'm using Amazon Connect with Salesforce and I'd like to be able to force agents as "Available" unless they sign out of Salesforce. Currently, I have Salesforce configured to keep the agent online if...
Accepted AnswerAmazon Connect
2
answers
0
votes
188
views
asked 3 months agolg...
Have you ever seen an instance where the customer has connected via chat (streams API) and they are chatting then the agent thinks they have left as they have not responded to the messages they have...
0
answers
0
votes
97
views
asked 3 months agolg...
I have a simple bot that works in the Lex v2 Test interface. When I hook it up to Connect, having used the correct version and alias and setting the correct language (en-GB) in the "set voice" node,...
2
answers
0
votes
249
views
asked 3 months agolg...
In our billing we have a service called "**Contact Center Telecommunications (service sold by AMCS, LLC)**", which appears to be something different from Amazon Connect.
Can anyone explain what...
2
answers
0
votes
657
views
asked 3 months agolg...
Hi team,
I'm using a lambda function to create an agent view in Amazon Connect. The JSON code I have works fine, however, the variables are not populating when I'm using the Lambda response. For...
0
answers
0
votes
154
views
asked 3 months agolg...
Is it possible to get events when an admin creates, updates, or deletes users on User Management in Amazon Connect instance? Is there any available method for this?
1
answers
0
votes
1407
views
asked 3 months agolg...
HI Team,
I am trying connect Amazon Connect with Salesforce and yes integration was done. I can able to place calls in Salesforce web app. But How to place an call when using Salesforce mobile app ?
1
answers
0
votes
663
views
asked 3 months agolg...
In amazon connect, we use connect API (start_outbound_voice_contact) to make a outbound call. And I just set some attribute as dynamic content for prompt. So that we don't need a agent to answer the...
1
answers
0
votes
156
views
asked 3 months agolg...