Questions tagged with Amazon Connect
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I understand how to build bots and use the different message groups like text, SSML, etc. I cannot find a way to get lex to select the right "type" of response for chat vs. voice. For example, let's...
2
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0
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212
views
asked 4 months agolg...
Can Amazon Connect contact lens recognize the speaker's identity using Interaction Transcription?
2
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0
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181
views
asked 4 months agolg...
While trying to install Amazon Connect CTI adapater in Salesforce Lighthning, the installation fails with the below error.
Your request to install package "Amazon Connect - Universal Package Winter...
Accepted AnswerAmazon Connect
1
answers
0
votes
155
views
asked 4 months agolg...
I wrote a simple program in Javascript (see below) that creates a new Routing Profile in an Amazon Connect instance. It fails with "not authorized to perform: connect:* on resource: * with an...
Accepted AnswerAmazon Connect
1
answers
0
votes
110
views
asked 4 months agolg...
Hi
We have been using connect/lex etc for over a year now but have not enabled contact lens. When we do enable contact lens, are we able to retrospectively redact the data from the calls we received...
1
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0
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218
views
asked 4 months agolg...
How to contact a aws data center
1
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0
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174
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asked 4 months agolg...
Does anyone have a working JavaScript example of successfully initializing the AmazonConnectSDK that is hosted on GitHub and used for third-party apps in Agent Workspace? All I want to do at this...
Accepted AnswerAmazon Connect
2
answers
0
votes
178
views
asked 4 months agolg...
I want to cancel my advance auto tasks in Amazon bot
0
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0
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102
views
asked 4 months agolg...
Getting below errror when i try to claim Phone number on newly created amazon connect instance.
Please try again. If you need help, contact AWS Support.
The allowed limit for claimed phone numbers has...
1
answers
0
votes
170
views
asked 4 months agolg...
Is there a way to force password change for all users in Amazon Connect? We have around 400 users; we know we can do it one by one on the /users page, but is there an API/process we can do to do it...
1
answers
0
votes
161
views
asked 4 months agolg...
We have setup a complete integration of Amazon connect and salesforce using AC CTI adaptor in Salesforce.
We have enabled chat contacts, and the chats are coming through.
Upon accepting the chat, we...
0
answers
1
votes
384
views
asked 4 months agolg...
Hi,
I am facing an issue where I created a new AWS account for a customer and we added the Amazon Connect service, however after building almost everything and claiming a new phone number I couldn't...
Accepted AnswerAmazon Connect
2
answers
0
votes
257
views
asked 4 months agolg...