Questions tagged with Amazon Connect
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I'm looking to automate reports by creating a custom dashboard on our web app. For this, I'm testing with the `GetMetricDataV2` API. Every metric data I receive coincides with the data I see on the...
Accepted AnswerAmazon Connect
3
answers
0
votes
166
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asked a month agolg...
Need to schedule the extraction of the report daily for the incoming call details including the customer phone number and the agent attended to the call similar to the details that are presented in...
2
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244
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asked a month agolg...
I am using the startOutboundVoiceContact API in AWS Connect, to make outbound calls to customers to notify them about some information regarding their service. The "message" that the customer hears,...
1
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0
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117
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asked a month agolg...
I was Trying to get "agent non-response" details of an agent and i found that in Amazon connect >> historical metrics >> Agents. when i add a filter "Contacts abandoned", it is not showing the data. I...
3
answers
0
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225
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asked a month agolg...
Hi Team,
Does anyone know where I can do a workshop for Amazon Connect Step-by-step guide.
Please share the link here.
Thanks
1
answers
0
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175
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asked a month agolg...
I am trying to follow this instruction to import my AWS Pinpoint SMS number to Amazon Connect: https://docs.aws.amazon.com/connect/latest/adminguide/setup-sms-messaging.html
However, I am stuck at...
2
answers
0
votes
168
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asked a month agolg...
We have an integration between Amazon Connect & Salesforce.
We have roughly 6 Queues, all divided into different sales teams. Each route should have this rule: Find the owner of the lead, and assign...
1
answers
0
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283
views
asked a month agolg...
Im using two Contact flows: Sample SCV Omni-Channel Subflow - Basic Routing With Case Creation & Sample SCV Inbound Flow. In one of these two, there is an apperant voice saying " Transferring your...
Accepted AnswerAmazon Connect
2
answers
0
votes
140
views
asked a month agolg...
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I am using Java implementation for Jwt token generation. and then providing it inside the communication widget's **authenticate...
0
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0
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98
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asked a month agolg...
How can I ensure that the communication widget launches automatically when there's an ongoing chat session, even if I switch webpages? The current option, 'skipIconButtonAndAutoLaunch,' doesn't seem...
0
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0
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80
views
asked a month agolg...
1. When we use the Transfer to Phone number contact block in the Amazon Connect contact flow, we hear a ringing tone while transferring a call to a specific number, and we don't want to play that...
1
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0
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138
views
asked a month agolg...
We want a single reusable module that can be used in all IVR menus to handle No Match and No Input.
We want to set attributes on the flow level so that they are not visible in the contact lens...
1
answers
1
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119
views
asked a month agolg...