Questions tagged with Amazon Connect
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I lost previous password. Therefore I recreated by click on "get password". I provided key file then got the new password. But the new RDP reject the login, why? It was working many times before.
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429
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asked 20 days agolg...
Hello,
I am trying to use the C# AWS SDK to create Pinpoint Segments and Journey.
Sometimes when I execute the code with the Journey status as DRAFT, It creates both but in the Journey, it says...
1
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0
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94
views
asked 20 days agolg...
On our setup we have a welcome message which plays before transferring the caller into a queue.
As I understand it, the abandoned calls stats only count calls which made it into the queue, but hung up...
Accepted AnswerAmazon Connect
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0
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86
views
asked 20 days agolg...
Hi All,
I am trying to test an Amazon Connect chat through a google site. When loading, I get the error:
We’re unable to load chat at this time. Please refresh the page to retry, or try again later...
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0
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78
views
asked 21 days agolg...
I'm encountering an error in my Amazon Connect instance when trying to monitor a call as an admin using the "listen in on phone conversation" feature in the Real-time Metrics menu eye icon. The error...
1
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109
views
asked 21 days agolg...
Hi
Just trying to use Power BI to interrogate some of the data coming out from Connect in the form of text/csv files but am unsure of the process - is there any documentation that someone can kindly...
1
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0
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54
views
asked 21 days agolg...
As I understand it, the 'show view' block allows interactive mesages to be displayed without the need for a user input or prompt. The documentation surrounding this suggests that the interactive...
1
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0
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48
views
asked 21 days agolg...
Hi Team, we have a strange situation where users are complaining when SSO password is about to expire lets say in 10 days , CCP will stop loading and throws the error ECUI failed to login ....
2
answers
0
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181
views
asked 22 days agolg...
Hello! I'm exploring alternative methods beyond the "search Contacts" API to retrieve call logs, as the data displayed in the Amazon Connect UI under the Contact search category, with all relevant...
1
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63
views
asked 22 days agolg...
I need to implement functionality to move the contact from current queue to another queue when the contact in queue while playing queue promt.
I have tried using Amazon Connect Api, but it didn't...
2
answers
0
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106
views
asked 24 days agolg...
How can I dynamically set the values for the four items in a data section within an Amazon Connect view? I've configured contact attributes in my Amazon Connect flow and created a Show View block...
Accepted AnswerAmazon Connect
1
answers
0
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114
views
asked 25 days agolg...
Hello,
As Amazon connect is not supporting the voicemail feature for agents from this January, please suggest the best alternative solution to achieve the same functionality.
1
answers
0
votes
109
views
asked a month agolg...