Questions tagged with Amazon Connect
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We want a single reusable module that can be used in all IVR menus to handle No Match and No Input.
We want to set attributes on the flow level so that they are not visible in the contact lens...
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answers
1
votes
119
views
asked a month agolg...
I don't want customer can hear ringing tone while transferring call from Amazon Connect Contact Flow to the External IVR application. In the Transfer to Phone Number contact block in contact flow I...
3
answers
0
votes
131
views
asked a month agolg...
Hi there. I aimed to record the calls made to a flow utilizing a Lex V2 bot into an S3 bucket, thus I adhered to these...
2
answers
0
votes
134
views
asked a month agolg...
Agents are reporting that when they try to change **agent status ** on CTI phone widget, it takes a very long time to reflect changes in CTI phone wight in integrated salesforce page.
Example: one of...
0
answers
0
votes
66
views
asked 2 months agolg...
Toll Free or DID +55lg...
Is it possible to allocate a number in Brazil?
I read this 2022 publication (https://aws.amazon.com/pt/about-aws/whats-new/2022/12/amazon-connect-did-toll-free-numbers-available-brazil/) and in the...
1
answers
0
votes
80
views
asked 2 months agolg...
Phone number migration from one instance to another instance in the same region and account [Canada]lg...
I am facing issue to migrate the phone number from one instance to another AWS Connect instance. The steps are simple, I am not getting any error, but no result as well. it is still with the old...
1
answers
0
votes
107
views
asked 2 months agolg...
Hi!
I'm trying to create a POC using Connect to place an outbound call. Then, I need to be able to capture the customer's audio, convert it to text using Amazon Transcribe, send that text...
1
answers
0
votes
604
views
asked 2 months agolg...
I'm using Amazon Connect with Salesforce and I'd like to be able to force agents as "Available" unless they sign out of Salesforce. Currently, I have Salesforce configured to keep the agent online if...
Accepted AnswerAmazon Connect
2
answers
0
votes
155
views
asked 2 months agolg...
Have you ever seen an instance where the customer has connected via chat (streams API) and they are chatting then the agent thinks they have left as they have not responded to the messages they have...
0
answers
0
votes
82
views
asked 2 months agolg...
I have a simple bot that works in the Lex v2 Test interface. When I hook it up to Connect, having used the correct version and alias and setting the correct language (en-GB) in the "set voice" node,...
2
answers
0
votes
202
views
asked 2 months agolg...
In our billing we have a service called "**Contact Center Telecommunications (service sold by AMCS, LLC)**", which appears to be something different from Amazon Connect.
Can anyone explain what...
2
answers
0
votes
486
views
asked 2 months agolg...
Hi team,
I'm using a lambda function to create an agent view in Amazon Connect. The JSON code I have works fine, however, the variables are not populating when I'm using the Lambda response. For...
0
answers
0
votes
145
views
asked 2 months agolg...