Questions tagged with Amazon Connect
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In our billing we have a service called "**Contact Center Telecommunications (service sold by AMCS, LLC)**", which appears to be something different from Amazon Connect.
Can anyone explain what...
2
answers
0
votes
578
views
asked 2 months agolg...
Hi team,
I'm using a lambda function to create an agent view in Amazon Connect. The JSON code I have works fine, however, the variables are not populating when I'm using the Lambda response. For...
0
answers
0
votes
150
views
asked 2 months agolg...
Is it possible to get events when an admin creates, updates, or deletes users on User Management in Amazon Connect instance? Is there any available method for this?
1
answers
0
votes
1182
views
asked 2 months agolg...
HI Team,
I am trying connect Amazon Connect with Salesforce and yes integration was done. I can able to place calls in Salesforce web app. But How to place an call when using Salesforce mobile app ?
1
answers
0
votes
506
views
asked 2 months agolg...
In amazon connect, we use connect API (start_outbound_voice_contact) to make a outbound call. And I just set some attribute as dynamic content for prompt. So that we don't need a agent to answer the...
1
answers
0
votes
144
views
asked 3 months agolg...
For Amazon connect instance, what is default quota for concurrent voice calls at a time per instance, and what is maximum limit which can be increased
3
answers
0
votes
155
views
asked 3 months agolg...
Hi,
I am trying to build a use case of car insurance bot, where it required lots buttons and validations, currently I am using the Interactive response card format which supports in connect flow and...
1
answers
0
votes
173
views
asked 3 months agolg...
Amcon split pricinglg...
We have different queues/numbers tied to our amcon profile. What's the best way to split charges? Currently we have activated cost allocation tags tied to security profiles. But wondering if there is...
2
answers
0
votes
166
views
asked 3 months agolg...
In my use case I need to use more than 6 options in the list picker, but as per...
1
answers
0
votes
261
views
asked 3 months agolg...
Hi,
Does AWS Connection will have Noise Suppression as same as Microsoft Teams to helps customers have a smooth conversations with agents, even if the agents will be surrounded with noise due to...
3
answers
0
votes
267
views
asked 3 months agolg...
I know it's possible to create case templates to control what fields are shown on the case home screen vs in the more information tab, but is a similar feature available for customer profiles?
There...
1
answers
0
votes
197
views
asked 3 months agolg...
Hello everyone,
I'm currently exploring the integration between Amazon Connect and Salesforce, particularly focusing on automating the creation of new cases in Salesforce for incoming chats. I've...
1
answers
0
votes
153
views
asked 3 months agolg...