Questions tagged with Amazon Connect
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Hi,
Does AWS Connection will have Noise Suppression as same as Microsoft Teams to helps customers have a smooth conversations with agents, even if the agents will be surrounded with noise due to...
3
answers
0
votes
273
views
asked 3 months agolg...
I know it's possible to create case templates to control what fields are shown on the case home screen vs in the more information tab, but is a similar feature available for customer profiles?
There...
1
answers
0
votes
199
views
asked 3 months agolg...
Hello everyone,
I'm currently exploring the integration between Amazon Connect and Salesforce, particularly focusing on automating the creation of new cases in Salesforce for incoming chats. I've...
1
answers
0
votes
154
views
asked 3 months agolg...
How do I set it up? Where I need to go?
1
answers
0
votes
113
views
asked 3 months agolg...
Hi,
I have embeddedthe Streams API in an angular project. I have made a custom UI for messaging using amazon connect and amazon chat-js. It works perfectly good untill i refresh the browser. When i...
1
answers
0
votes
140
views
asked 3 months agolg...
Tried through cloud trail and cloud watch but getting only the logs from instance that created in the amazon Q service itself but not with Q which Integrated in amazon connect
1
answers
0
votes
300
views
asked 3 months agolg...
I have embeded the amazon connect streams in my angular project. i have implemented the logout functionality. e.g.
```
this.getAgent((agent: any) => {
const { agentStateARN, type, name } =...
2
answers
0
votes
228
views
asked 3 months agolg...
Hello, I hope you are fine and doing well.
I am following this tutorial [integrating WhatsApp as a-channel for...
3
answers
0
votes
181
views
asked 3 months agolg...
I have a Node.js application that acts as a connector, facilitating message exchange between WhatsApp and another application, let's call it CCM. Here's how it works:
* The connector receives a...
1
answers
0
votes
171
views
asked 3 months agolg...
If I use a 'Start Media Streaming' Block in a contact flow on amazon connect, will it enable me to record interactions even if the contact is transferred to an external number from within the contact...
1
answers
0
votes
2084
views
asked 3 months agolg...
When we change the language from English to Japanese in the amazon connect ccp,
The language was changing to Japanese in the CCP. But the language was not changing to Japanese for the status and...
2
answers
0
votes
142
views
asked 3 months agolg...
Within Amazon Connect's Agent Workspace, it is possible for the agent to modify their Phone type (see https://docs.aws.amazon.com/connect/latest/adminguide/audio-device-settings.html)
In user...
1
answers
0
votes
126
views
asked 3 months agolg...