Questions tagged with Amazon Connect
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On our setup we have a welcome message which plays before transferring the caller into a queue.
As I understand it, the abandoned calls stats only count calls which made it into the queue, but hung up...
Accepted AnswerAmazon Connect
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answers
0
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64
views
asked 5 days agolg...
Hi All,
I am trying to test an Amazon Connect chat through a google site. When loading, I get the error:
We’re unable to load chat at this time. Please refresh the page to retry, or try again later...
0
answers
0
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66
views
asked 6 days agolg...
I'm encountering an error in my Amazon Connect instance when trying to monitor a call as an admin using the "listen in on phone conversation" feature in the Real-time Metrics menu eye icon. The error...
1
answers
0
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76
views
asked 6 days agolg...
Hi
Just trying to use Power BI to interrogate some of the data coming out from Connect in the form of text/csv files but am unsure of the process - is there any documentation that someone can kindly...
1
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40
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asked 6 days agolg...
As I understand it, the 'show view' block allows interactive mesages to be displayed without the need for a user input or prompt. The documentation surrounding this suggests that the interactive...
1
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36
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asked 6 days agolg...
Hi Team, we have a strange situation where users are complaining when SSO password is about to expire lets say in 10 days , CCP will stop loading and throws the error ECUI failed to login ....
2
answers
0
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63
views
asked 7 days agolg...
Hello! I'm exploring alternative methods beyond the "search Contacts" API to retrieve call logs, as the data displayed in the Amazon Connect UI under the Contact search category, with all relevant...
1
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0
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50
views
asked 7 days agolg...
I need to implement functionality to move the contact from current queue to another queue when the contact in queue while playing queue promt.
I have tried using Amazon Connect Api, but it didn't...
2
answers
0
votes
90
views
asked 9 days agolg...
How can I dynamically set the values for the four items in a data section within an Amazon Connect view? I've configured contact attributes in my Amazon Connect flow and created a Show View block...
Accepted AnswerAmazon Connect
1
answers
0
votes
101
views
asked 10 days agolg...
Hello,
As Amazon connect is not supporting the voicemail feature for agents from this January, please suggest the best alternative solution to achieve the same functionality.
1
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0
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86
views
asked 11 days agolg...
Hi, I am trying to create a forecast on Amazon connect. I have successfully created a forecast and it says scheduled but the status hasn't changed in a month. It still says "scheduled" .What could be...
1
answers
0
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76
views
asked 13 days agolg...
Hi,
I am unable to enable the Amazon Connect instance mentioned below error occurs. Please help.
You're signed in with an AWS account that was provided by AISPL. These accounts cannot create Amazon...
1
answers
0
votes
85
views
asked 13 days agolg...