Questions tagged with Amazon Connect
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Hi, I am trying to create a forecast on Amazon connect. I have successfully created a forecast and it says scheduled but the status hasn't changed in a month. It still says "scheduled" .What could be...
1
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123
views
asked 2 months agolg...
Hi,
I am unable to enable the Amazon Connect instance mentioned below error occurs. Please help.
You're signed in with an AWS account that was provided by AISPL. These accounts cannot create Amazon...
1
answers
0
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118
views
asked 2 months agolg...
Hi
Has anyone had issues with routing calls in Salesforce Voice via amazon connect?
I have a client who has one phone number, and three queues.
1. A phone call should first go to an agent that...
1
answers
0
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139
views
asked 2 months agolg...
"Numbers and flows" and "Contact flow modules" not showing in edit security profile
![Enter image description here](/media/postImages/original/IMIyye9BodTZq-g1j-6guiyA)
1
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0
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170
views
asked 2 months agolg...
Mostly on SMS peoples directly send questions, we have configured flow which handles Chat, SMS and Call.
For Chat and Call its fine as at both the places greetings message is played by the bot, the...
1
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159
views
asked 2 months agolg...
I have claimed a first US phone number (DID) for the instance but not able to make the incoming/outgoing call.
![Enter image description...
1
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0
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118
views
asked 2 months agolg...
Hello , Can someone please help me to identify how we can check which supervisor or user has changed the agent status forcefully . ?
agent was logged in to available status and his was made offline...
2
answers
0
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214
views
asked 2 months agolg...
I am trying to use the AWS Connect API (using .NET) to get the same data that can be returned from the Contact Search in the Connect UI. I am able to get most of the fields by calling SearchContacts...
1
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0
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155
views
asked 2 months agolg...
Hello, I hope you have a good day, I wanted to ask you a question because I am watching Amazon Connect to see how it is used and I started to create 2 instances that I later deleted. When I want to...
Accepted AnswerAmazon Connect
3
answers
0
votes
135
views
asked 2 months agolg...
I'm trying to move one of the lines in the Visual Editor to point to a new intent. However, I can't get it to connect. Do I have the ability to grab one of the lines and make it go somewhere else?
1
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0
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140
views
asked 2 months agolg...
Hi,
I have a working solution using another Omni platform. I am trying to implement the same solution using AWS Connect, but so far I have not found a way and looking for some help
Requirement:
1....
2
answers
0
votes
112
views
asked 2 months agolg...
I am unable to claim a phone number. I keep encountering a limit error, even though I haven't created or claimed any phone numbers yet. Could someone please assist me?
Please check this video:...
Accepted AnswerAmazon Connect
3
answers
0
votes
155
views
asked 2 months agolg...