Questions tagged with Amazon Connect
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Looking at adding good morning, good afternoon and good evening to our welcome messages as that start of our flows within amazon connect. Have thought about using the inbounding routing messages and...
1
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39
views
asked 5 hours agolg...
have implemented the sso solution using SAML2.0, but there is no reference on single logout for Amazon connect ccp.
1
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33
views
asked a day agolg...
I am looking for some explanation / clarification on how calls get categorised as abandoned on Connect.
We occasionally seem to have situations where there are agents available, but a call gets logged...
2
answers
0
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33
views
asked 2 days agolg...
Not able to Import Pooled Amazon Pinpoint SMS Two-way Texting number into Amazon Connect Instancelg...
Amazon Pinpoint SMS said you must make sure all Two Way SMS numbers are imported into your Amazon Connect instance in order to route SMS Text from Customers to your Amazon Connect instance. I was...
1
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45
views
asked 3 days agolg...
How can I validate who is using Q for agent in my Amazon Connect instance for billing purposes?lg...
Hi,
I would need to validate witch agent is consuming Q for Amazon Connect.
I can only see total amount in my billing statement.
Thank you
Accepted AnswerAmazon Connect
2
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0
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52
views
asked 5 days agolg...
HI,
I'm having issue using Q in CCP for agent.
I'm in Central region. I'm stepup in French-Ca.
Some of the interaction with Q in CCP are in French, other are in English![Enter image description...
0
answers
0
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35
views
asked 5 days agolg...
After Enabling Long Code and adding Phone number to Phone pool, I an trying to enable Two way Messages.
After Selecting Amazon connect and giving the IAM role (configured as given in Document), I am...
1
answers
0
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129
views
asked 5 days agolg...
Team, is Amazon Connect Service in India is DoT complaint? We have potential requirement and want to board on AMAZON Connect.
1
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0
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59
views
asked 6 days agolg...
Currently, agents log into Salesforce to gain access to the Amazon Connect CCP. We are streaming Amazon Connect Contact Trace Records (CTR) through AWS Kinesis Data Stream to Salesforce for some...
2
answers
0
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149
views
asked 7 days agolg...
I have a use case to make automated outbound calls to customers in amazon connect contact center and play a prompt to the customers about their appointment scheduled date. I am able to call the amazon...
1
answers
0
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93
views
asked 7 days agolg...
Hello!
I have instances in two different regions.
Is there a way, i can create the resource on one region & sync on other. Or if i delete the config on one region it can delete on other. There is an...
1
answers
0
votes
104
views
asked 7 days agolg...
Hi,
When customer calls while all the agents are busy, they are put to a callback queue. But when agent is back to available, they unable to callback to the customer in callback queue. What all...
1
answers
0
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96
views
asked 8 days agolg...