Questions tagged with Amazon Connect
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Hello. I face 2 issues
1. I have a forecasting group where we have 5 queues included and a short-term forecast was generated and published. Contact volume predicts, but Average Handle Time is a...
2
answers
0
votes
161
views
asked 5 months agolg...
Hi All,
I am currently tasked to create an Amazon Connect flow that can capture users voice and record it. The problem I have faced that my Amazon Connect is on eu-west-2 region and it does not...
1
answers
0
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236
views
asked 5 months agolg...
amazon_connect-flowlg...
Hellow am having problems with my contact flow in amazon connect. in after office hours we are sending our costumers to a queue "after ours" this queue transfers to a block "transfer to phone number",...
1
answers
0
votes
172
views
asked 5 months agolg...
Hi,
I am trying to schedule a team where agents work one week on an earlies shift pattern, a 2nd week on a lates pattern. So effectively the shift pattern rotates once every 14 days. How do I do...
0
answers
0
votes
97
views
asked 5 months agolg...
When doing a transfer to an automated payment flow, we need to mute the using the mute button. Can a Connect flow instruct the CCP to mute and unmute? We don't want to put them on hold because we want...
1
answers
0
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198
views
asked 5 months agolg...
Are you able to setup MFA 2-factory authentication on AWS Connect Console? So far, I've only been able to find SSO integration, but nothing for MFA based on Yubikey or Duo access.
I saw...
2
answers
0
votes
265
views
asked 5 months agolg...
I am trying to use a custom view in Amazon Connect, but it's not showing in the Agent Workspace.lg...
I started simple and created a view with a text box with static text, then saved and published. Then I created a flow that enabled logging, added show view block and set the view, then set a working...
Accepted AnswerAmazon Connect
1
answers
0
votes
564
views
asked 5 months agolg...
Scenario: A company is using Amazon Connect to receive high volume of calls. Assume there are about 3000 calls a day. For each call, they want to track certain data in a table in DynamoDb. Here are...
1
answers
0
votes
199
views
asked 5 months agolg...
Hi Team,
Does key highlights works in Amazon Connect contact search for chats?
I have been testing it out. I see for voice calls the key high lights are coming as Issue, Outcome, but it is not...
0
answers
0
votes
143
views
asked 5 months agolg...
I recently followed [this guide](https://aws.amazon.com/blogs/contact-center/manage-agent-desk-phone-settings-with-a-custom-contact-control-panel/) and built a custom contact panel. But now I can’t...
2
answers
0
votes
205
views
asked 5 months agolg...
Hi
A new feature was recently released to allow Agent proficiency (attributes) to be added to a...
Accepted AnswerAmazon Connect
1
answers
0
votes
189
views
asked 5 months agolg...
I want to create 4 workspaces in amazon connect (DEV,QA,UAT,PROD) and wanted to connect these 4 workspaces to terraform 4 workspaces . Is it possible in single AWS account .Because one AWS account...
1
answers
0
votes
200
views
asked 5 months agolg...