Questions tagged with Amazon Connect
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I am using AWS Connect to capture an amount in UK currency (Pounds and pence). I want to capture and interpret what the customer says. I think I need a Lex Bot with a slot enabled, but how do I get...
1
answers
0
votes
154
views
asked 5 months agolg...
We have a quite small Amazon connect instance and are looking for partner recommendations. where we can pay per use for someone to assist with call flows ect.
We have an established cloud team for...
1
answers
0
votes
162
views
asked 5 months agolg...
I have created an Amazon Lex bot with around eight intents. I want to invoke Amazon Lex intent without providing simple utterance. how i could invoke it without providing utterance. Please someone...
3
answers
0
votes
305
views
asked 5 months agolg...
I'm trying to use the GetMetricDataV2Command to retrieve Abandoned Contacts over the past 7 days with an interval of per Day. Here is my code:
const input = {
EndTime: new Date(),
Filters:...
0
answers
0
votes
46
views
asked 5 months agolg...
I have a CTR data in JSON format stored in s3 bucket which has the below column
"SegmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony"
}
}
Due...
1
answers
0
votes
416
views
asked 5 months agolg...
Hi everyone,
I am trying to figure out if Amazon Connect can be used in a country like Sudan.
The requirements are quite basic:
* We need to support both inbound and outbound interactions.
* Some...
Accepted AnswerAmazon Connect
1
answers
0
votes
148
views
asked 6 months agolg...
When performing a warm transfer to another agent, is there a way to show that an agent is calling instead of showing the original callers callerID? Right now, the receiving agent sees a call coming...
1
answers
0
votes
171
views
asked 6 months agolg...
Lex Slot Regex Helplg...
Trying to build a lex (Amazon LexV2) bot to look for account IDs that match our company's format. but having issues with the Slot.
I'm using an extended alphanumeric slot type...
2
answers
0
votes
247
views
asked 6 months agolg...
how to send additional information with file in amazon connect chat api's sendAttachment methodlg...
Success Case:
I am using amazon-connect-chatjs sendAttachment method to send attachments . It is working fine.
```
await controller.sendAttachment({ attachment: file})
```
I have to send some...
1
answers
0
votes
235
views
asked 6 months agolg...
https://docs.aws.amazon.com/connect/latest/adminguide/config-com-widget1.html
1
answers
0
votes
113
views
asked 6 months agolg...
I get a "Session expired" error message when I try to click on the Access URL from Amazon Connect and I can only be able to access it through an emergency login. Why am I receiving this error, and how...
2
answers
0
votes
438
views
asked 6 months agolg...
Hi
We operate a local council contact centre and occasionally need to transfer callers to the emergency services (999/111) - however this is not possible currently as our agents are unable to dial...
1
answers
1
votes
375
views
asked 6 months agolg...