Questions tagged with Amazon Connect
Content language: English
Select up to 5 tags to filter
Sort by most recent
Browse through the questions and answers listed below or filter and sort to narrow down your results.
Hello , Can someone please help me to identify how we can check which supervisor or user has changed the agent status forcefully . ?
agent was logged in to available status and his was made offline...
2
answers
0
votes
135
views
asked 14 days agolg...
I am trying to use the AWS Connect API (using .NET) to get the same data that can be returned from the Contact Search in the Connect UI. I am able to get most of the fields by calling SearchContacts...
1
answers
0
votes
89
views
asked 14 days agolg...
Hello, I hope you have a good day, I wanted to ask you a question because I am watching Amazon Connect to see how it is used and I started to create 2 instances that I later deleted. When I want to...
Accepted AnswerAmazon Connect
3
answers
0
votes
95
views
asked 16 days agolg...
I'm trying to move one of the lines in the Visual Editor to point to a new intent. However, I can't get it to connect. Do I have the ability to grab one of the lines and make it go somewhere else?
1
answers
0
votes
96
views
asked 17 days agolg...
Hi,
I have a working solution using another Omni platform. I am trying to implement the same solution using AWS Connect, but so far I have not found a way and looking for some help
Requirement:
1....
2
answers
0
votes
80
views
asked 18 days agolg...
I am unable to claim a phone number. I keep encountering a limit error, even though I haven't created or claimed any phone numbers yet. Could someone please assist me?
Please check this video:...
Accepted AnswerAmazon Connect
3
answers
0
votes
111
views
asked 18 days agolg...
Hi Team,
1. I have created a demo lexbot which have two intents, the default fallback intent and one other "Test" intent. the Test intent have around 6 slots. in this intent I have added some...
1
answers
0
votes
109
views
asked 19 days agolg...
Hello,
I've seen aws articles on certifications. I know that cloud practitioner is fundamental cert. But i couldn't get a conclusion on certification path regarding amazon contact center. what all are...
2
answers
0
votes
83
views
asked 19 days agolg...
Hello,
I've created successful multiple instances in EC2 with correct network parameters (ports 22, 80 and 443 open), but unfortunately I still cannot connect or ping to the VMs, even if I have...
2
answers
0
votes
144
views
asked 22 days agolg...
when a customer calls business A case will be created. But it is not creating recently.
1
answers
0
votes
73
views
asked 22 days agolg...
Hi
I am facing continuous issue with Amazon Connect Login URL, even after changing browser as well deleting cookies from the browser. Infact, currently I am forced to use![Enter image description...
3
answers
0
votes
136
views
asked 25 days agolg...
Hi,
I have existing phone numbers in service for Zendesk Talk, what is the best way to reuse these numbers in AWS Connect with minimal downtime?
Thanks.
2
answers
0
votes
76
views
asked a month agolg...