Questions tagged with Amazon Connect
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I have created an Amazon Lex bot with around eight intents. I want to invoke Amazon Lex intent without providing simple utterance. how i could invoke it without providing utterance. Please someone...
3
answers
0
votes
272
views
asked 5 months agolg...
I'm trying to use the GetMetricDataV2Command to retrieve Abandoned Contacts over the past 7 days with an interval of per Day. Here is my code:
const input = {
EndTime: new Date(),
Filters:...
0
answers
0
votes
45
views
asked 5 months agolg...
I have a CTR data in JSON format stored in s3 bucket which has the below column
"SegmentAttributes": {
"connect:Subtype": {
"ValueString": "connect:Telephony"
}
}
Due...
1
answers
0
votes
375
views
asked 5 months agolg...
Hi everyone,
I am trying to figure out if Amazon Connect can be used in a country like Sudan.
The requirements are quite basic:
* We need to support both inbound and outbound interactions.
* Some...
Accepted AnswerAmazon Connect
1
answers
0
votes
133
views
asked 5 months agolg...
When performing a warm transfer to another agent, is there a way to show that an agent is calling instead of showing the original callers callerID? Right now, the receiving agent sees a call coming...
1
answers
0
votes
158
views
asked 5 months agolg...
Lex Slot Regex Helplg...
Trying to build a lex (Amazon LexV2) bot to look for account IDs that match our company's format. but having issues with the Slot.
I'm using an extended alphanumeric slot type...
2
answers
0
votes
229
views
asked 5 months agolg...
how to send additional information with file in amazon connect chat api's sendAttachment methodlg...
Success Case:
I am using amazon-connect-chatjs sendAttachment method to send attachments . It is working fine.
```
await controller.sendAttachment({ attachment: file})
```
I have to send some...
1
answers
0
votes
211
views
asked 5 months agolg...
https://docs.aws.amazon.com/connect/latest/adminguide/config-com-widget1.html
1
answers
0
votes
105
views
asked 5 months agolg...
I get a "Session expired" error message when I try to click on the Access URL from Amazon Connect and I can only be able to access it through an emergency login. Why am I receiving this error, and how...
2
answers
0
votes
376
views
asked 5 months agolg...
Hi
We operate a local council contact centre and occasionally need to transfer callers to the emergency services (999/111) - however this is not possible currently as our agents are unable to dial...
1
answers
1
votes
339
views
asked 5 months agolg...
Hi Team,
I got the below notification from AWS to aws connect. Do we need to anything for this ? Do we need to take any action on this ? I am little confusion for this.
Hello,
[This is an update to...
1
answers
0
votes
340
views
asked 5 months agolg...
I am working with the Amazon Connect Participant Service API -...
2
answers
0
votes
168
views
asked 5 months agolg...