Questions tagged with Amazon Connect
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Hi,
I have embeddedthe Streams API in an angular project. I have made a custom UI for messaging using amazon connect and amazon chat-js. It works perfectly good untill i refresh the browser. When i...
1
answers
0
votes
138
views
asked 3 months agolg...
Tried through cloud trail and cloud watch but getting only the logs from instance that created in the amazon Q service itself but not with Q which Integrated in amazon connect
1
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0
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291
views
asked 3 months agolg...
I have embeded the amazon connect streams in my angular project. i have implemented the logout functionality. e.g.
```
this.getAgent((agent: any) => {
const { agentStateARN, type, name } =...
2
answers
0
votes
208
views
asked 3 months agolg...
Hello, I hope you are fine and doing well.
I am following this tutorial [integrating WhatsApp as a-channel for...
3
answers
0
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175
views
asked 3 months agolg...
I have a Node.js application that acts as a connector, facilitating message exchange between WhatsApp and another application, let's call it CCM. Here's how it works:
* The connector receives a...
1
answers
0
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165
views
asked 3 months agolg...
If I use a 'Start Media Streaming' Block in a contact flow on amazon connect, will it enable me to record interactions even if the contact is transferred to an external number from within the contact...
1
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0
votes
1729
views
asked 3 months agolg...
When we change the language from English to Japanese in the amazon connect ccp,
The language was changing to Japanese in the CCP. But the language was not changing to Japanese for the status and...
2
answers
0
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136
views
asked 3 months agolg...
Within Amazon Connect's Agent Workspace, it is possible for the agent to modify their Phone type (see https://docs.aws.amazon.com/connect/latest/adminguide/audio-device-settings.html)
In user...
1
answers
0
votes
121
views
asked 3 months agolg...
the same error was throwing for instance creation for all regions in Amazon connect.
User: arn:aws:iam::851725436911:****
Service: securityhub
Action: DescribeHub
On resource(s):...
1
answers
0
votes
123
views
asked 3 months agolg...
Since Queue flow is containing many blocks, we are in require to create a sub flow for Customer Queue flow. Whether we have any option to create sub flows from Customer Queue flow.
Currently we don't...
3
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0
votes
155
views
asked 3 months agolg...
Hello,
I am trying to remove the need for a Lambda to run on every call that is pulling a list from DynamoDB and converting it into a JSON structure to populate a dropdown in a view. I have created a...
0
answers
0
votes
80
views
asked 3 months agolg...
Hello - I'm looking for some feedback on how to implement monitor/barge into a supervisor escalation task. The task I created for negative sentiment works fine but the agent workspace only has a link...
0
answers
0
votes
58
views
asked 3 months agolg...