Questions in Business Applications
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I'm encountering an error in my Amazon Connect instance when trying to monitor a call as an admin using the "listen in on phone conversation" feature in the Real-time Metrics menu eye icon. The error...
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asked a month agolg...
Hi
Just trying to use Power BI to interrogate some of the data coming out from Connect in the form of text/csv files but am unsure of the process - is there any documentation that someone can kindly...
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asked a month agolg...
As I understand it, the 'show view' block allows interactive mesages to be displayed without the need for a user input or prompt. The documentation surrounding this suggests that the interactive...
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50
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asked a month agolg...
Hi Team, we are using AWS Pinpoint for sending OTPs to our users. When I try to send an SMS to a number in Indonesia, the SMS is not being received. I have event destinations enabled to a Cloudwatch...
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54
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asked a month agolg...
How to set email feed back loop with email provider to send the complaint back to Amazon SES.
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84
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I have removed emails from the global suppression list but they are re-added when we try to send an email from SES server. How do I remove them from the global suppression list for good?
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72
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asked a month agolg...
Hi Team, we have a strange situation where users are complaining when SSO password is about to expire lets say in 10 days , CCP will stop loading and throws the error ECUI failed to login ....
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186
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asked a month agolg...
HI,
I have an issue we have been facing with delivering emails to Gmail recipients. Despite taking the necessary steps such as adding DKIM to our identities and verifying them, we are still...
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97
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asked a month agolg...
Hello! I'm exploring alternative methods beyond the "search Contacts" API to retrieve call logs, as the data displayed in the Amazon Connect UI under the Contact search category, with all relevant...
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67
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asked a month agolg...
Hello AWS Community,
We are experiencing an issue with Amazon SES account level suppression list. Due to some misconfiguration in our application, we initiated sending mails in recursive manner at...
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75
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asked a month agolg...
I have set up an SES configuration set and chosen various events, including complaints. They've subscribed an SNS email protocol to these events. However, when they mark an email as spam from the...
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89
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asked a month agolg...
Hey, I am trying to call the AWS Pinpoint REST API for ...
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36
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asked a month agolg...