Questions tagged with Amazon Connect
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When performing a warm transfer to another agent, is there a way to show that an agent is calling instead of showing the original callers callerID? Right now, the receiving agent sees a call coming...
1
answers
0
votes
173
views
asked 6 months agolg...
Lex Slot Regex Helplg...
Trying to build a lex (Amazon LexV2) bot to look for account IDs that match our company's format. but having issues with the Slot.
I'm using an extended alphanumeric slot type...
2
answers
0
votes
254
views
asked 6 months agolg...
how to send additional information with file in amazon connect chat api's sendAttachment methodlg...
Success Case:
I am using amazon-connect-chatjs sendAttachment method to send attachments . It is working fine.
```
await controller.sendAttachment({ attachment: file})
```
I have to send some...
1
answers
0
votes
241
views
asked 6 months agolg...
https://docs.aws.amazon.com/connect/latest/adminguide/config-com-widget1.html
1
answers
0
votes
115
views
asked 6 months agolg...
I get a "Session expired" error message when I try to click on the Access URL from Amazon Connect and I can only be able to access it through an emergency login. Why am I receiving this error, and how...
2
answers
0
votes
444
views
asked 6 months agolg...
Hi
We operate a local council contact centre and occasionally need to transfer callers to the emergency services (999/111) - however this is not possible currently as our agents are unable to dial...
1
answers
1
votes
377
views
asked 6 months agolg...
Hi Team,
I got the below notification from AWS to aws connect. Do we need to anything for this ? Do we need to take any action on this ? I am little confusion for this.
Hello,
[This is an update to...
1
answers
0
votes
360
views
asked 6 months agolg...
I am working with the Amazon Connect Participant Service API -...
2
answers
0
votes
179
views
asked 6 months agolg...
I'am using Postman to make API requests to Amazon Connect.
I'm blocked because I cannot perform some API actions when my user have full Amazon Connect access without "deny" in the policiy.
For...
1
answers
0
votes
169
views
asked 6 months agolg...
I want to authenticate the users from external IDP using OIDC flow in native mobile application to access the Amazon connect chat.
1
answers
0
votes
397
views
asked 6 months agolg...
In a multi skilled, multi customer environment. We have a scenario when an agent needs to make an outbound but this call could be to 1 of 3 customer types. For each type the outbound CLI needs to be...
1
answers
0
votes
130
views
asked 6 months agolg...
Hi Team,
I know Amazon Connect is not a PBX Solution but is there any smarts in transferring the call directly to a mobile number from the IVR and as well keeping the recording and transcript in...
1
answers
0
votes
158
views
asked 6 months agolg...