Questions tagged with Amazon Connect
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I recently followed [this guide](https://aws.amazon.com/blogs/contact-center/manage-agent-desk-phone-settings-with-a-custom-contact-control-panel/) and built a custom contact panel. But now I can’t...
2
answers
0
votes
199
views
asked 5 months agolg...
Hi
A new feature was recently released to allow Agent proficiency (attributes) to be added to a...
Accepted AnswerAmazon Connect
1
answers
0
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187
views
asked 5 months agolg...
I want to create 4 workspaces in amazon connect (DEV,QA,UAT,PROD) and wanted to connect these 4 workspaces to terraform 4 workspaces . Is it possible in single AWS account .Because one AWS account...
1
answers
0
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197
views
asked 5 months agolg...
I've implemented custom logic to determine the concurrency level in a Connect contact flow. Now, depending on this concurrency threshold value, I want to dynamically pause and resume the associated...
1
answers
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197
views
asked 5 months agolg...
When I was trying to claim phone number for Thailand I am getting the following message:
There are no available phone numbers for the selected country. Please create a support case to request phone...
1
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0
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262
views
asked 5 months agolg...
I attempted to generate an outbound campaign in AWS Connect using CDK. While the campaign was successfully created, it does not appear in the user interface. When I endeavor to create the outbound...
2
answers
0
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183
views
asked 5 months agolg...
Hi,
The situation is, I have the contact flow created and the Lex V2 bot for CSAT survey. Currently, if the caller says "Okay" & "No" ( prior a prompt will be played from the contact flow "**Are you...
1
answers
0
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433
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asked 5 months agolg...
As a means of simplifying the complexity in building call flows, I believe it would be beneficial to introduce a built-in block for database dips, particularly for DynamoDB. This avoids the need of a...
3
answers
0
votes
243
views
asked 5 months agolg...
Amazon Lex's intent is not identified in contact flows or customer information is not recognizedlg...
I have created my Lex bot which is working perfectly fine.
I have already created the chat flow for my AWS Connect and added the Lex bot to it.
On my Amazon Connect flow i have added the Set Voice...
3
answers
0
votes
236
views
asked 5 months agolg...
When I try to connect my shopify account to my Amazon connect,I'm unable to do so as the "Add Integration" button is not available. I also tried this in a different region, but it still does not...
3
answers
0
votes
462
views
asked 5 months agolg...
When a service agent receive a inbound call or make a outbound call then call logs are not automatically saved for related record. Ex: On receiving the inbound call related to account, Account record...
1
answers
0
votes
123
views
asked 5 months agolg...
I want to integrate live chat service like help desk support system. In this system, I want to use AWS connect chat widget in my front site, and I want to manage live chat process in my backend site...
2
answers
0
votes
237
views
asked 5 months agolg...